Qualified Senior Counsellor (Sales and Operations) - IDP EDUCATION PTY LTD - Chandigarh, India
(2024-07)
Dual destination – Canada & UK
- Initial Consultation: Meet with prospective students to understand their educational goals, program choices, and personal circumstances.
- Countries: CANADA (1st destination), AUSTRALIA, UK (2nd destination)
- Eligibility Assessment: Evaluate clients' eligibility for a study permit based on their academic background, financial situation, and other relevant factors.
- Document Checklist: Provide clients with a comprehensive list of required documents, such as proof of acceptance from a Canadian educational institution, proof of financial support, and identity documents.
- Application Process: Explain the study permit application process, including timelines, fees, and any other important details.
- Form Assistance: Assist clients in completing study permit application forms accurately, including forms related to biometrics and medical examinations if required.
- Document Review: Review and verify all supporting documents to ensure they meet the requirements set by Immigration, Refugees and Citizenship Canada (IRCC).
- Application Submission: Submit the completed application to the appropriate Canadian visa office or through the online portal.
- Follow-Up: Track the status of applications, address any requests for additional information from IRCC, and keep clients informed about the progress of their applications.
- Conditions Overview: Inform clients about the conditions attached to their study permit, such as working restrictions or requirements to maintain full-time student status.
- Compliance Guidance: Provide advice on how to comply with these conditions to avoid potential issues with their permit.
- Working on C4C Cloud for Customer software for the client updation also use SPM& CRM.
- Refusal Advice: Offer guidance on steps to take if an application is refused, including understanding the reasons for refusal and potential remedies.
- Appeals and Reapplications: Assist with the process of reapplying or appealing to a decision if applicable, including preparing additional documentation or explanations as needed.
- Settlement Information: Provide information on what students need to do upon arrival in Canada, such as registering with immigration authorities or obtaining a study permit renewal.
- Institution Coordination: Work with Canadian educational institutions to ensure clients' applications align with the institution's requirements and deadlines.
- Information Sharing: Stay updated on changes to institutional policies or entry requirements that may impact students' applications.
- Legal Knowledge: Stay informed about current immigration laws, policies, and procedures related to study permits and student visas.
- Ethical Standards: Adhere to ethical practices and maintain client confidentiality throughout the application process.
- Continuous Learning: Engage in ongoing professional development to stay current with changes in immigration regulations and best practices in visa counselling.
- Networking: Build and maintain relationships with other professionals in the field, including immigration consultants, educational agents, and representatives from Canadian institutions.
Qualified Counsellor (Sales and Operations) - IDP EDUCATION PTY LTD - Chandigarh, India
(2022-08 - 2024-07)
Visa Filing Manager - HIGHLANDER OVERSEAS EDUCATION - Mohali, Punjab
(2021-04 - 2022-08)
- Expert in Processing of international student/Tourist visa and migration applications for various destinations Canada, Australia, New Zealand, U.K. USA, Schengen, Europe, Immigration experience as well.
- Trained staff to learn and understand the entry requirement of multiple destinations.
- High processing speed and ability to meet deadlines and work under pressure.
- Leading a team of 7-8 counsellors to attain maximum Work.
- Meeting of process targets.
- Ability to understand and create process tools.
- Perfect in Record keeping.
- Ability to communicate across branches.
- Do online travel and health Insurance, flight tickets, book accommodation for students. candidates.
- Tie-up with agents, subagents, and universities/colleges
Team Leader - HIGHLANDER OVERSEAS EDUCATION - Mohali, Punjab
(2019-02 - 2021-03)
Canada, Australia, UK, Schengen, Europe
- Leading and motivating a team of sales representatives.
- Setting clear goals and targets for the team.
- Providing guidance, coaching, and mentoring to team members.
- Conducting regular performance reviews and offering constructive feedback.
- Resolving conflicts and addressing issues within the team.
- Developing sales strategies in alignment with company goals.
- Setting sales quotas and targets for individual team members.
- Planning and executing sales campaigns and initiatives.
- Monitoring market trends and competitor activities to identify opportunities for growth.
- Building and maintaining relationships with key Clients.
- Ensuring excellent customer service and satisfaction.
- Addressing customer concerns and complaints promptly.
- Identifying training needs within the sales team.
- Providing ongoing training and development opportunities.
- Equipping team members with product knowledge and sales techniques.
- Developing career paths and succession plans for team members.
- Monitoring sales performance metrics (e.g., sales conversion rates, revenue targets).
- Analyzing sales data and trends to identify strengths and areas for improvement.
- Preparing regular reports on team performance for management review.
- Collaboration with Other Departments
Senior Sales & Operation Executive - HIGHLANDER OVERSEAS EDUCATION - Mohali, Punjab
(2017-02 - 2019-01)
Canada, Australia, UK, Schengen, Europe
- Responsible for counselling the clients, and their inquiries about selling Immigration products & services, over the phone, through email & in person.
- Counsel the clients with upgraded immigration information, Give clear and accurate information based on the current immigration visa laws & policies. Pertaining to their profile and the chances of immigration.
- Provide a fair and neutral evaluation of a candidate's profile.
- Prepare action plans and schedules to meet specific targets assigned.
- Regular follow-up on inquiries, follow up new leads and referrals resulting from day-to-day activity.
- Identify sales prospects and contact prospects.
- Responsible for meeting monthly sales targets by converting leads and inquiries.
- Responsible for maintaining communication with clients through phone & email.
- Customer Satisfaction through assessing student feedback.
Sales and operations executive - VISIONEER OVERSEAS EDUCATION - Mohali, India
(2015-01 - 2017-01)
Canada, Schengen, UK, USA
- Actively selling immigration services to clients and meeting sales targets
- Assist clients with the preparation and submission of Study visa and Tourist Visa applications
- Provide expert advice and guidance on immigration laws and regulations.
- Build and maintain relationships with clients to ensure customer satisfaction and generate Repeat business
- Stay updated on changes in immigration policies and procedures.
- Collaborate with the immigration team to streamline processes and improve service delivery.
- Prepare and deliver presentations to potential clients and industry stakeholders.
- Track and report sales activities and results to management
Intern - WESTERN OVERSEAS EDUCATION - Ambala, India
(2014-01 - 2014-12)
- Attending the university training & workshops.
- Coordinating with students & universities abroad.
- Learn counseling, Interview preparation, visa Process etc.
- Maintain accurate and up-to-date records of student interactions and progress.
