Senior Project & Program Manager - HITACHI PAYMENTS PVT. LTD. - Mumbai
(2024-08 - 2026-01)
Contractual role managing banking transformation, mobile banking, ATM product launch, process automation, finance and payment technology programs.
- Managed 10+ Banking transformation, Mobile banking, ATM product launch, Process automation, Finance & payment technology programs including Card Host Migration, UPI payment application, structuring and delivering complex initiatives.
- Managing Mergers & acquisition projects, Finance, Risk, Compliance, RAID and stakeholders.
- Analyze regulatory requirements and change requests.
- Oversee data mapping and reconciliation.
- Managing 100+ cross functional team members, SIT, UAT, and production releases.
- Ensure audit readiness and regulatory compliance.
- Coordinate with regulators, auditors, and vendors where required.
Project & Program Manager / Delivery Manager - SBI MUTUAL FUNDS - Mumbai
(2022-08 - 2024-07)
Managed multiple enterprise Digital IT, Mobile Apps, Product Launch, Cloud Migration and digital transformation initiatives.
- Managed multiple enterprise Digital IT, Mobile Apps, Product Launch, Cloud Migration and digital transformation of products across B2B and B2C platforms.
- Improved project delivery completion rates from 60% to 98% through governance controls, managing all Scrum ceremonies and process improvements, managed & mentored 75+ resources coaching Agile methodology.
- Maintained RACI matrix, RAID logs, Jira-based dashboards, and delivery trackers ensuring full governance reporting transparency.
- Ensured adherence to BCP, Information Security, VAPT, SOC2, and quality control processes.
- Supported successful closure of 800+ CRM backlog cases along with sprints using Agile methodologies.
Technical Project Manager / Delivery Manager - LIONBRIDGE TECHNOLOGIES - Mumbai
(2021-03 - 2022-07)
Managed global technology projects spanning US, UK, and APAC regions with international clients.
- Managed global technology projects spanning US, UK, and APAC regions and international clients with end-to-end delivery accountability.
- Led end to end Agile delivery governance using Azure DevOps and SharePoint across geographically distributed teams. Managing 60+ cross functional team.
- Managed AI, RPA, chatbot, and multilingual transformation initiatives.
- Managing RACI, RAID and risk governance activities.
Digital Project Manager - SEQUENT SCIENTIFIC LIMITED - Mumbai
(2016-07 - 2021-02)
Led digital transformation and marketing technology initiatives driving GTM and product launch.
- Led digital transformation and marketing technology initiatives driving GTM, Product Launch, end-to-end project delivery.
- Managed project scope, timelines, resources, and stakeholder coordination across cross-functional teams including international clients & team.
- Daily standup meetings, skip level meeting, Cross functional team management.
- Developed governance mechanisms and reporting structures for digital initiatives, product launch.
- Drove all project phases from initiation, planning thorough execution, monitoring and closure.
- Digital asset management, project workflow models, and QA processes to ensure on-time delivery.
Senior Team Manager - DIALOG INDIA SERVICES PVT. LTD. - Mumbai
(2012-01 - 2016-05)
- Managed end-to-end project lifecycle activities including BRD review, resource estimation, budget management, and risk governance.
- Client co-ordination, keen eye for detail, analytical skill and project management.
- Mentored and managed team members ensuring timely delivery against project milestones.
- Maintained risk registers with lessons learned; ensured stakeholders were informed of quality, budget, and timeline impacts.
- Handled escalation management, change management, and cross-functional team coordination.
