Saptagiri Deshpande

A dedicated professional with 7+ years of experience in program operations, team leadership, compliance, and stakeholder coordination. Proven ability to manage multi-member teams, maintain rigorous documentation, and deliver results within defined timelines — skills directly transferable to program management, CSR execution, and community development roles. Committed to using operational expertise for meaningful social impact.

Senior Desktop Engineer (Team Lead) at Encora — Client: Sony Pictures (2020-09 – Present)

Led a team of 8 in a high-accountability service delivery environment, ensuring program compliance and quality outcomes.

• Led and mentored a team of 8, coordinating daily workflows, tracking performance, and ensuring adherence to SLAs — directly analogous to NGO program KPI management.
• Built and maintained audit-ready documentation and compliance records for global stakeholders, ensuring accountability and transparency.
• Coordinated with international partners, vendors, and clients across multiple time zones — demonstrating strong cross-cultural communication skills.
• Monitored operational performance through regular reporting; identified gaps and implemented process improvements to improve efficiency.
• Supported asset tracking, operational planning, and workflow streamlining — skills transferable to community program logistics.
• Used Excel-based tools and automation to improve reporting accuracy and documentation turnaround time.

Back Office Executive at OM Computers (2018-01 – 2020-04)

Delivered government-facing administrative services with a focus on documentation quality and community outreach.

• Managed digitisation of government forms and citizen applications, ensuring compliance with official standards — experience directly relevant to government-partnered NGO programs.
• Prepared daily operational reports and maintained structured records for client and regulatory review.
• Provided client support and conducted basic training sessions to help end-users navigate digital services.
• Coordinated with government offices and local stakeholders, building communication skills critical for field-level NGO work.

Bachelor of Computer Applications in Computer Applications – Arni University

Diploma in Automobile Engineering