Saquib Alam

Motivated and adaptable professional 6 years of experience in Accounts Receivable, Collections, and Customer Support. Proven track record in managing B2B/B2C collections, claim processing, and invoice reconciliation. Skilled in SAP Finance, data tracking, and communication with international clients.

Account Receivable Analyst at Stylus Systems Pvt.Ltd (2023-01 – 2025-01)

• Analyzing and reviewing invoices and promptly processing them for payments
• Implementing effective credit control measures and monitoring customer account details for non-payments, delayed payments and other irregularities
• Reviewing AR aging to ensure compliance with established policies and procedures
• Initiating collections on past-due accounts and working with customers to resolve payment disputes
• Generating financial statements and reports for management and stakeholders
• Investigating and resolving any irregularities or enquiries related to accounts receivable
• Assisting in general financial management and analysis
• Ensuring compliance with all internal and external audit requirements
• Participating in month-end closing processes and reconciling accounts when required
• Assisting in streamlining and improving the accounts receivable process

Inside Sales Executive at Cyfuture (2022-03 – 2022-07)

• Outbound Sales to clients in Europe
• Generated leads via calls and email
• Maintained detailed follow-up trackers
• Handled overdue invoices and monitored aging reports
• Posted adjustments (Debit/Credit) to close invoices
• Coordinated with AP teams for timely recoveries
• Maintained records in Microsoft Excel
• Implementing SOP for effective processing

Accounts Receivable Executive at Artech Infosystems (2021-12 – 2022-02)

• Handled overdue invoices and monitored aging reports
• Posted adjustments (Debit/Credit) to close invoices
• Coordinated with AP teams for timely recoveries
• Maintained records in Microsoft Excel
• Implementing SOP for effective processing

Accounts Receivable Executive at Tech Mahindra (2019-12 – 2020-07)

• Called UK clients for payment follow-ups
• Analyzed aged receivables, monitored broken payers
• Updated SAP with payment entries and resolved payment discrepancies
• Coordinated with Treasury and AP team in case of dispute
• Debit / Credit adjustments and reconciliations and updating invoice details in SAP
• Implementing SOP's for smooth processing of aged debt

Customer Support Executive at EXL Services (2016-10 – 2017-02)

• Handled inbound and outbound calls of UK customers
• Addressed queries and provided customer satisfaction
• Resolving queries and escalating in some cases

Collections Associate (B2C) at Encore Capital Group (2015-08 – 2016-09)

• Collected credit card, telecom & merchandise payments
• Negotiated repayment terms with U.S. customers
• Maintained and analyzed debtor information
• Basic awareness of FDCPA, SOL and Debt Collection Life Cycle
• Implementing Negotiation and Analytical skills or maximum output

Associate (B2B Collections) at WNS Global Services (2012-03 – 2013-03)

• Followed up with U.S. health insurance claims
• Submitted insurance claim details and tracked rejected insurance claims
• Basic awareness of HIPPA law
• Maintained payment records
• Implementing SOP's to get results
• Sending Payment reminders via emails and cold calling

Post Graduate Program in Management in Management – Integrated Institute of Learning & Management (PG) (2013-01 – 2015-01)

Digital Marketing Certification course in Digital Marketing – DIDM Noida (2021-01 – 2022-01)

– Manipal University (2008-01 – 2011-01)

– DPS (2006-01 – 2007-01)