Team Lead – SaaS & B2B | Technical Support
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Customer Support Manager | Customer Success | Leadership + Enablement Focus CX Leader | Team Lead – SaaS & B2B | Technical Support | Training & Onboarding | CRM & Marketing Automation & Campaign Design | Postman API |
Customer Support Team Lead and Operations Professional with 8+ years of experience across Aptara Corp, BookMyForex.com, and Ebix Cash World Money. Recognized for people leadership and backend operational excellence, including Best Supervisor awards (2018 & 2019), with a strong track record of achieving KPIs, CSAT, SLA, productivity, and quality targets. Experienced in end-to-end operations management, onboarding 19+ batches with a 90% success rate, and driving process optimization, escalation management, and continuous improvement to deliver measurable business impact.
Diploma in Airport Managment and Customer Service
