Sara Khan

Customer-focused professional with 7+ years of experience across business development, customer service, training, coaching, team leadership, stakeholder engagement, and entrepreneurship. Experienced in lead generation, customer needs assessment, solution communication, objection handling, relationship management, follow-up, and conversion. Generated approximately 100 B2C leads per month and achieved 25+ conversions per month while supporting POS solution sales across Canada, the USA, and the UK.

At Amazon, coached teams of 25–30 associates and delivered onboarding, communication, soft-skills, and customer-service training. MBA in HR & Marketing with strong communication, people-development, coordination, and problem-solving capabilities.

Career Break – Full-Time Parent - Self

(2025-01)

Took a planned career break dedicated to full-time caregiving and is now prepared to return to a full-time professional role.

• Strengthened transferable capabilities in planning, prioritization, adaptability, multitasking, communication, problem solving, and time management.
• Maintained professional readiness and continued interest in customer engagement, communication, training, and people development.

Executive Council Member - Air Force Wives Welfare Association - Uttarlai, Rajasthan

(2024-02 - 2024-12)

• Managed welfare ventures and station initiatives while coordinating activities across multiple stakeholders.
• Provided mentoring and counselling using active listening and relationship-building to understand needs and provide appropriate guidance.
• Planned and executed community events, managing timelines, communication, coordination, and participant engagement.

Training Specialist - Amazon - Remote

(2020-09 - 2023-12)

• Led and coached a team of 25–30 associates through performance feedback, goal setting, development support, and ongoing guidance.
• Delivered onboarding, refresher, and upskilling programs focused on customer service, communication, international calls, messaging, and soft skills.
• Certified Universal Trainer for international calls, messaging, communication, and soft skills.
• Handled customer-related issues and coached associates on solution-oriented communication, service quality, compliance, and customer experience.
• Worked independently to prioritize performance needs, resolve issues, and support operational goals in a fast-paced customer environment.

Customer Service Associate - Amazon

(2020 - 2020)

• Supported customers across India and North America through solution-oriented communication, inquiry handling, and issue resolution.
• Built customer relationships while addressing concerns and working toward high customer satisfaction.

Business Development Associate - Exelico Solutions Inc. - Canada (Remote)

(2019-09 - 2020-09)

• Generated and nurtured approximately 100 B2C leads per month through strategic cold and warm outreach to local businesses and community organizations.
• Converted 25+ qualified leads per month through consultative communication, needs assessment, objection handling, and structured follow-up.
• Managed the customer journey from initial enquiry through product explanation, follow-up, and conversion, supporting new-customer acquisition.
• Maintained a consistent B2C sales pipeline and nurtured prospects across Canada, the USA, and the UK through timely follow-ups and relationship management.
• Supported sales of point-of-sale (POS) solutions by identifying business needs and communicating relevant product/service solutions.

Facilitator - Billabong High International School - Bhopal

(2018-11 - 2020-03)

• Designed and delivered engaging learning experiences and communicated concepts to diverse learners.
• Mentored student teachers in classroom management, lesson planning, and activity organization.

Founder & Owner - Kerra

Built and operated an online clothing brand offering customized clothing through an e-commerce website and offline exhibitions.

• Managed end-to-end business activities including product selection, customer interactions, customization requirements, order coordination, and sales.
• Developed the brand around customization as a key customer value proposition and managed customer relationships across online and offline channels.
• Business operations were impacted by COVID-19, leading to the closure of the venture.

MBA - Human Resources & Marketing - Maulana Azad National Institute of Technology (MANIT) (2016 - 2018)

B.Com - Management (Hons.) - Institute of Excellence in Higher Education (IEHE)

High School - Commerce with Fine Arts - Delhi Public School (2013)