Sarah Joanna

Motivated and detail-oriented B.Com graduate with experience in customer support at Tech Mahindra, Bangalore. Skilled in handling voice, email, and chat processes while ensuring high customer satisfaction and meeting SLA targets. Strong communication, problem-solving, and teamwork abilities with a passion for learning and professional growth.

Associate Customer Support at Tech Mahindra (Present)

• Handled customer queries through voice, email, and chat support channels.
• Provided timely and effective issue resolution ensuring customer satisfaction.
• Maintained accurate documentation and followed company quality standards.
• Consistently met SLA targets and performance metrics.
• Demonstrated empathy, patience, and adaptability in customer interactions.

Bachelor of Commerce in B.Com – Maharani Cluster University (2025)

Intermediate – Suvarna Bharathi Junior College (2022)

Secondary Education – Vailankanni Matha Vidyalaya (2020)