Saran Purushothaman

Results-driven Retail and Operations Manager with over 7.9 years of experience in high-traffic retail environments and cloud kitchen operations. Skilled in team leadership, process optimization, and compliance management to enhance customer satisfaction and operational efficiency. Demonstrated ability to implement strategic initiatives that drive growth and improve performance.

Adept at managing cross-functional teams, streamlining workflows, and ensuring adherence to quality standards. Committed to operational excellence and continuous improvement in dynamic, growth-focused organizations.

Operations Manager at Iswarya Health Private Limited (2026-01 – Present)

• Managed end-to-end operations of multiple fertility centers across Chennai, ensuring operational efficiency, service excellence, and high patient satisfaction.
• Led staff supervision, patient flow management, SOP compliance, and cross-functional coordination with clinical, HR, finance, marketing, and administration teams.
• Spearheaded new center launches, overseeing infrastructure setup, vendor management, procurement, and regulatory compliance to ensure timely go-live.
• Drove operational excellence through process standardization, resource optimization, budget control, cost management, and revenue performance monitoring.

Retail Operations Cluster Manager at Lenskart Solutions Private Limited (2024-01 – 2026-12)

• Managed end-to-end retail store operations, ensuring SOP compliance, service excellence, and operational efficiency in a high-footfall environment.
• Controlled inventory valued at ₹25+ Lakhs, maintaining stock accuracy, timely replenishment, and shrinkage within company benchmarks.
• Led and supervised 75+ team members, optimizing workforce productivity, scheduling, and employee engagement.
• Supported multi-store operations across 4 locations while ensuring audit readiness, safety compliance, and high operational standards.

Store Manager at Reliance Retail Ltd (2022-01 – 2024-12)

• Led daily store operations with focus on sales performance, customer experience, and compliance.
• Managed 1Cr inventory planning, shrinkage control, and operational reporting.
• Trained and developed store teams to meet operational KPIs and audit standards.
• Supported regional initiatives and cross-store operational improvements.

Restaurant Department Manager at Hardcastle Restaurants Pvt Ltd McDonalds (2018-01 – 2022-12)

• Directed restaurant floor operations, enhancing customer experience and driving service excellence.
• Oversaw food safety protocols, maintained inventory accuracy, and ensured timely equipment maintenance and adherence to safety standards.
• Ensured strict compliance with FSSAI regulations and facilitated successful NSO, third-party, and mystery audits.
• Trained and motivated teams, achieving a consistent 95%+ adherence to operational and service KPIs.

MBA/PGDM in Hospitality Management – Indira Gandhi National Open University (IGNOU), Delhi (2026-01)

B.Sc in Hospitality and Hotel Management – National Council for Hotel Management and Catering Technology, Noida (2018-01 – 2018-12)