Saransh

Salesforce Certified Professional with 4+ years of experience designing, developing, and delivering enterprise-scale Salesforce solutions across Service Cloud, Field Service Lightning (FSL), integrations, and technical operations.

Salesforce Certified Platform

Developer I, Platform App Builder, Administrator, and Platform Data Architect with expertise in Apex, Lightning Web Components (LWC), Flows, SOQL, Platform Events, and REST integrations. Proven experience leading end-to-end solution development, optimizing system performance, implementing scalable integration patterns, and supporting large-scale data migration initiatives. Strong track record of translating complex business requirements into robust technical solutions, collaborating with cross-functional stakeholders, and driving successful Salesforce implementations within global enterprise environments.

Currently serving as a Package Specialist at IBM, specializing in Salesforce development, technical operations, and Field Service Lightning.

Salesforce Developer | Package Specialist – Salesforce Technical Operations at IBM (2022-06 – Present)

• Designed and developed scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, Flows, and REST/SOAP integrations to support complex enterprise business processes.
• Implemented automation solutions using Apex Triggers, Record-Triggered Flows, Scheduled Flows, and asynchronous processing patterns to improve operational efficiency and reduce manual intervention.
• Developed and enhanced integrations between Salesforce and external enterprise systems, supporting secure and reliable data exchange using REST APIs, Named Credentials, and event-driven architectures.
• Supported large-scale data migration initiatives involving 10,000,000+ records, performing data analysis, validation, reconciliation, transformation, and post-migration support for business-critical data.
• Supported and enhanced Field Service Lightning (FSL) solutions, including Work Orders, Service Appointments, scheduling, dispatching, and service process improvements.
• Designed and supported large-volume data operations using SOQL, Data Loader, and Batch Apex, applying Salesforce data management and bulk-processing best practices to maintain data quality and platform performance.
• Conducted technical analysis, impact assessments, root cause analysis, and defect resolution for complex Salesforce applications across multiple business functions.
• Collaborated with architects, business analysts, QA teams, and external vendors to deliver Salesforce solutions across 10+ release cycles and strategic initiatives.
• Supported production environments by resolving complex application issues, optimizing system performance, and ensuring platform stability and reliability in a global enterprise environment.

M.Tech. in Software Engineering – BITS Pilani (2024-03 – 2026-01)

B.Tech. in Electrical and Electronics Engineering – Vellore Institute of Technology Chennai (2018-05 – 2022-06)