Team Manager - Cognizant - Hyderabad
(2025-07 - 2025-10)
- Managed multiple operational teams comprising 40–50 associates, ensuring achievement of SLA, quality, and productivity targets
- Drove employee engagement, coaching, and performance management initiatives to improve team effectiveness and operational delivery
- Conducted business reviews with stakeholders using data-driven insights and operational metrics
- Implemented process improvement initiatives that enhanced workflow efficiency and reduced operational gaps
- Managed workforce planning activities including scheduling, shrinkage control, and attrition management
- Acted as escalation point for operational and people-related issues, ensuring timely resolution
- Ensured compliance with process standards, quality frameworks, and operational policies
- Collaborated with cross-functional stakeholders to improve workflows and operational efficiency
Team Lead - Cognizant - Hyderabad
(2023-09 - 2025-06)
- Led a team of 20 associates supporting Google operations projects while consistently meeting performance and quality goals
- Managed daily operations including workflow allocation, reporting, and performance tracking
- Conducted regular coaching sessions, feedback discussions, and performance reviews to improve productivity
- Created operational trackers and reporting mechanisms for monitoring KPIs and business metrics
- Supported workforce planning initiatives including attrition and shrinkage management
- Ensured compliance with SLAs, quality standards, and operational policies
- Collaborated with internal stakeholders to resolve operational challenges and improve delivery processes
Workflow Management Team Lead - Google Operations Center - Hyderabad
(2020-05 - 2023-05)
- Managed a team of 14–16 associates focused on workflow management, productivity, and operational performance
- Conducted training and coaching sessions based on performance analysis and quality metrics
- Served as the primary escalation point for complex client and operational issues
- Analyzed workflow data and identified improvement opportunities to enhance operational efficiency
- Presented operational insights and performance trends during stakeholder business reviews
- Supported continuous improvement initiatives aligned with business objectives and service quality goals
Quality Analyst - Accenture Pvt Ltd - Hyderabad
(2017-06 - 2020-04)
- Conducted quality audits and root cause analysis to identify operational and performance gaps
- Developed and enhanced SOPs, process documentation, and quality frameworks
- Supported process improvement initiatives through data-driven analysis and reporting
- Facilitated feedback discussions and coaching sessions to improve quality performance
- Collaborated with stakeholders to ensure adherence to operational standards and compliance requirements
DoubleClick Campaign Manager Specialist - Accenture Pvt Ltd - Hyderabad
(2017-06 - 2018-10)
- Managed campaign monitoring activities and resolved discrepancies to ensure smooth delivery
- Collaborated with account managers and stakeholders to support operational goals
- Generated performance reports and analyzed campaign metrics for optimization opportunities
Search Engine Marketing Specialist - HeBS Digital - New York
(2014-11 - 2015-01)
- Conducted keyword research and monitored campaign performance to support client objectives
- Collaborated with internal teams to improve campaign effectiveness and revenue outcomes
Online Agency Account Strategist - Genpact - Hyderabad
(2012-08 - 2014-06)
- Managed Google AdWords accounts and analyzed campaign performance data
- Recommended optimization strategies to improve account performance and client outcomes
- Coordinated with agency teams and supported client interactions for issue resolution and delivery
Senior Project Engineer - Automation Solutions
(2010-07 - 2012-08)
- Managed project execution activities and coordinated with service engineers for timely delivery
- Provided technical support and ensured successful implementation of client requirements
