Deputy Operations Manager - HDFC BANK - Bangalore
(2025-02)
- Handling Cash transactions including Vault.
- Authorizing the high value transactions
- Managing the Lobby through walk in Customer
- Handling Escalations and Account closures
- Validating the forms and KYC verification for account opening, as well as customer service instructions.
- Handling enhanced due diligence cases, verifying the reason for the transaction, and validating the customer through in-person verification and processing.
- Reporting the fraudulent transaction to Suspicious daily report.
- Welcoming calling Management
- Large cash transaction on daily basis
Branch Relationship Officer - Axis Bank - Bangalore
(2023-03 - 2025-02)
- Handling Cit. Migration Process
- Inward calqueank calque clearing.
- Handling customer queries.
- Compliance handling.
- Day to day handling walk in customer with good service
Banking Operations Specialist - CITI BANK - Bangalore
(2022-05 - 2023-03)
- Handling insurance, investment booking, KYC, Account Closures and operations KYC.
- Insurance: Responsible for Complete Documentation Check and end to end processing (Client account Debit & further follow up with Insurance for Policy).
- Cross Sell: Generate leads for various products such as MF, LI and CASA and pass it to the sales team for effective closure.
- Investment booking & KYC: Common Transaction Form will received from the respective RM, validate the form with customer records, and AMC level fund name and fund KEY SKILLS codes, KYC and profiling needs to registered. Once validation is done, processing the request by debiting the request.
- KYC: Investment KYC is mandatory to update in CVL (CDSL Ventures Limited.) KRA (KYC registration agencies.), KYC application form needs to collect from the customer along with OVD & PAN, validate and update in CVL website.
- Account Closures and operations KYC: Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
- Processed all type of customer requests like conversion, Holder Addition, RBI KYC, Demographic changes.
Banking Operations Specialist - Citicorp Services India PVT LTD
(2014-02 - 2022-04)
- Reviewing KYC Profiles of the customers and updating FATCA information in Portal.
- As per US Year End Process, we go through forms like W-8 Ben, & W-9.
- Reviewing and updating the KYC Profiles with the necessary Due diligence in a timely basis.
- Having a good knowledge about Screening and performing world checks, risk analysis on customers.
- Worked as Executive and Senior Executive in backend operations.
- Processed all kind of banking request like name change, DOB Change, CHAD, Conversion, Holder Addition, In current A/C signatory addition, Multi Factor Authentication.
Business Associate - Tata Communications Transformation Services (TCTS)
(2012-01 - 2014-02)
- Process: Telstra- Error Provisioning.
- Handled technical server connections like Landline, Broadband, Mobile No and Bundles which is getting failed resolving the issues and replace the order with successful.
