Sarat Chandra

To be an Integral part of a Dynamic and result oriented organization.

Office Assistant - Excellent Industrial Products

(2003-02 - 2005-07)

Process - A company of industrial product supply.

• Collecting orders and modifying the items.
• Deliver the product to clients.

Supervisor - NCCB Pvt. Ltd.

(2005-08 - 2009-01)

Process – a verification agency of various banks.

• Dealing with customers regarding loan verification.
• Verify the profile & documents of customers.
• Maintain and send the all data of customers.
• Supervision of the whole team.

Customer Support Executive - Aegis BPO Ltd.

(2009-06 - 2010-08)

Process – voice based inbound customer care for Tata Indicom prepaid subscribers spread all over Odisha, Jh, Bihar & West Bengal circles.

• Resolve customer issues.
• Maintain KRA'S, like AHT, quality and C-Sat & Communication scores.

Senior Customer Support Executive - Tech Mahindra Ltd.

(2010-09 - 2014-11)

Process – voice based inbound customer care for Reliance prepaid subscribers spread all over Odisha, Jh, Bihar & West Bengal circles.

• Resolve customer issues.
• Checking wrong SR'S and given feedback to our members.
• Maintain KRA's, like AHT, quality and C-Sat & Communication scores.
• Mentor and train new agents to ensure achievements of their targets.

Executive- Sales (Modernization & New Sales) - Thyssenkrupp Elevator India Pvt. Ltd. (under Team Lease Services Limited)

(2015-03 - 2021-09)

Process – Manufacturing, trading and servicing of Elevator (Lift) & Escalator.

• Insisting to customers for Modernization of old lifts with explaining about Hazards of old lifts.
• Insisting to customers for buying our brand with explaining about the benefits of our lifts.

Matriculation - Mahatma Gandhi High School, Ganjam, Odisha (2000)

Council Board Of Higher Secondary Education - Uday Pratap Science College, Ganjam, Odisha (2002)

B.A. - Pariyer University