Sarathkumar . A

Freelance Hardware Technician at Self-Employed (2023-10 – Present)

Analyzed and resolved hardware and software issues on mobile phones and laptops, leveraging schematic diagrams, board viewer tools, and flash tools, achieving 90% first-time resolution rate.
Installed and configured operating systems and software on 3+ devices per week, ensuring optimal configuration and security settings.
Troubleshooted customer technical issues, providing clear communication and effective solutions, resulting in average resolution time.
Managed customer inquiries, providing quick resolution strategies and support, addressing 50+ customer inquiries.
Diagnosed hardware failures using structured methods based on customer reports, achieving 70% success rate in identifying root causes.

Hardware Technician at Freelance Mobile Shops (2023-02 – 2023-10)

Diagnosed issues on mobile devices, completing display, charging connector, and battery replacements, repairing 15+ devices weekly.
Implemented advanced repair techniques, including jumper work to restore circuit connections and resolve track damage, reducing device failure rate post-repair by 50%.
Performed data restoration and software installations, recovering deleted data and installing/activating Windows OS, recovering data from 70% of devices with data loss issues.
Collaborated with senior technicians to improve repair processes and implement hardware maintenance best practices, decreasing average repair time by 30 minutes.

Mobile Service Engineer at Lava Authorized Service Center (2022-06 – 2023-01)

Proposed and resolved issues on 40+ devices per month, including software corruption via flashing and firmware restoration.
Processed warranty claims for devices with non-physical touch issues, ensuring replacement with 95% first-time resolution.
Installed and configured 50+ system applications and firmware updates, including stability checks on water-damaged devices.
Maintained detailed records of repairs, upgrades and technical support activities, logging 100+ records of repair logs, customer interactions and inventory updates.

Electrical Service Engineer at Gee Technologies (2021-09 – 2021-12)

Maintained the service department's operational efficiency by overseeing equipment and tools, ensuring all resources were readily available for electrical service tasks.
Co-ordinate to senior engineers in troubleshooting and repairing electrical systems, gaining hands-on experience in diagnosing hardware issues.
Serviced electrical devices and systems, ensuring adherence to safety standards and improving overall functionality for customer satisfaction.

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