Saravana Kumar

Iam a executive Housekeeper. I have 20 years experience in hospitality industries.

Thanks

Job Profile  Eye for detail.  Taking care of day to day activities of the department  Ensuring the smooth operations of the department as well as customer satisfaction.  Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.  Set departmental targets and objectives, work schedules, budgets, and policies and procedures  Conduct Training for Associates and Housekeeping supervisors.  Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork  Amenities stock maintaining.  Monitoring Lost & found to be maintain as per Standard policies.  Maintaining housekeeping budgets.  Handling lost & found Items.  Enforced policies and procedures  Controlling cost by taking regular inventories and keeping the Amenities stock available.  Coordination with engineering department for the upkeep and maintenance of Room complaints & preventive Maintenance  To keep track on periodic work schedules, staff annual leaves, overtime, contracts and contractors schedules.  Assisted Laundry department during the room linen, F & B linen and uniform inventories at the end of month.  Assisting in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.  Ensuring that all employees provide a courteous and professional services to our valuable guest at all times.  communication meetings are conducted and post-meeting minutes generated  Coordinating the operations with other departments to ensure valuable guest satisfaction.  Maintained Property quality derived from hotel objectives Thanks, N.Saravana Kumar

Catering & Hotelmanagement