Sarbani Pramanik

1 years 7 month worked as a Customer Service Executive and then got promoting

Customer Service Executive at Muthoot Fincorp (2021-01 – 2022-07)

1 years 7 month worked as a Customer Service Executive and then got promoting

Senior Customer Service Executive at Muthoot Fincorp (2022-07 – 2025-07)

Worked approx 3+ years as a Senior Customer Service Executive and then got promotion

Branch Service and Sales Manager at Muthoot Fincorp (2025-07 – Present)

Working as a BSSM till now

• Manage gold loan disbursements and ensure accurate valuation and processing.
• Maintain high levels of customer satisfaction through proactive service and issue resolution.
• Oversee documentation and compliance procedures in accordance with internal audit requirements.
• Collaborate with the branch team to drive growth and meet monthly disbursement targets.

Bachelor of Science in B.Sc – UNIVERSITY OF CULCUTTA (2019)

Higher Secondary Education – WBCHSC (2016)