Sarfaraj Khan

SAP SD Order Management Specialist with hands-on experience in sales order processing, billing, pricing, and inventory coordination within e-commerce operations. Strong background in SAP SD processes, quality analysis, and process improvement. Skilled in resolving order discrepancies, handling end-to-end order lifecycle, and collaborating with cross-functional teams to ensure seamless operations.

Senior Quality Analyst | SAP SD Order Management Specialist - The WoodenStreet Furniture Pvt. Ltd.

(2023-10 - 2026-04)

• Handle end-to-end SAP SD order management including order creation, validation, billing, and invoicing
• Perform detailed QC of sales orders (customer data, plant, material codes, pricing, discounts)
• Resolve order and inventory discrepancies by coordinating with warehouse and logistics teams
• Manage inventory assignment/unassignment and availability checks in SAP
• Generate invoices and IRN while ensuring compliance with billing processes
• Work on EDI processes for seamless order flow
• Identify process gaps and implement improvements to reduce order errors

Quality Analyst – Business Development - The WoodenStreet Furniture Pvt. Ltd.

(2021-09 - 2023-09)

• Monitored sales calls and chat interactions to ensure quality and compliance
• Analyzed order and lead data to improve conversion and accuracy
• Supported SAP-related order validation and error identification
• Conducted calibration sessions and coached teams on process improvements
• Created Excel dashboards for performance and quality tracking

Quality Analyst – IndiaMART Process - Vkalp Outsourcing Pvt. Ltd.

(2019-05 - 2021-09)

• Worked on lead management and client coordination processes
• Identified process gaps and contributed to SOP creation
• Handled escalations and improved service quality metrics
• Delivered training sessions for new hires on process and quality

Process Associate – IndiaMART Process - Vkalp Outsourcing Pvt. Ltd.

(2018-05 - 2019-04)

• Managed inbound/outbound operations for lead generation
• Handled non-voice (DNC) processes

Bachelor of Computer Applications - BCA

Senior Secondary - RBSE

Secondary - RBSE