Sarfaraz Mukri

Customer Service & Sales Professional with 10+ years' experience in BPO, Travel, and Insurance sectors. Skilled in client relationship management, sales negotiation, and GDS (Amadeus) flight booking systems. Proven ability to achieve sales targets, resolve client issues, and deliver excellent customer service. Seeking to leverage expertise in a growth-oriented role.

Senior Executive - Hexaware BPS

(2023-01 - 2025-06)

• Handled UK client flight bookings using Amadeus GDS.
• Provided tailored travel solutions ensuring high customer satisfaction.
• Processed reissues, refunds, cancellations, and schedule changes.
• Ensured competitive pricing through fare analysis and promotions.
• Resolved discrepancies and maintained accurate booking records.

Customer Service Executive - 1Point 1 Solutions Pvt Ltd.

(2025-08)

• Handling all flight bookings using Amadeus GDS.
• Provided tailored travel solutions ensuring high customer satisfaction.
• Processed reissues, refunds, cancellations, and schedule changes.
• Ensured competitive pricing through fare analysis and promotions.
• Resolved discrepancies and maintained accurate booking records.

HSC - Commerce - Maharashtra Board