Sarika Koli

Application Support Analyst with over 1 year of experience supporting Java-based applications in the insurance domain. Proficient in monitoring and resolving batch job failures, performing root cause analysis, and managing production incidents using tools like ServiceNow. Skilled in Java, SQL, and Unix with a strong focus on application stability, performance, and cross-team collaboration.

Software Engineer at COGNIZANT IT SOLUTION PVT LTD (2022-01 – 2023-12)

Provided L2/L3 support for production issues related to Java-based insurance applications and managed application stability and performance.

• Provided L2/L3 support for production issues related to Java-based insurance applications.
• Monitored scheduled batch cycles and proactively handled batch abends using internal tools and ticketing systems (e.g., ServiceNow).
• Collaborated with the mainframe and operations teams for incident triage and root cause analysis, though primary responsibilities remained within Java applications.
• Created and maintained knowledge base documents and SOPs to streamline incident resolution.
• Improved batch job performance and reduced recurrence of critical incidents through proactive issue identification.
• Coordinated with cross-functional teams during major incidents to ensure timely resolution and communication.

Bachelor of Computer Application in Computer Application – NORTH MAHARASHTRA UNIVERSITY JALGAON (2018-01 – 2021-12)

Master of Computer Application in Computer Application – SANDIP UNIVERSITY NASHIK (2021-01 – 2023-12)