Saritha Rondla

Highly analytical and solutions-driven Business Analyst with 6+ years of experience, including 3 years dedicated to business analysis. Proven expertise in supporting business solution software and optimizing operations, with a strong focus on CRM application enhancements. Experienced in both Agile Scrum and Waterfall SDLC methodologies.

Adept at full lifecycle requirements management, including elicitation and documentation (BRD, FRD, Use Cases, User Stories with Acceptance Criteria), process modeling (AS-IS & TO-BE Analysis), performing gap analysis, and facilitating User Acceptance Testing (UAT). Proficient in creating comprehensive UML diagrams. Skilled in utilizing tools such as JIRA, Axure, and Balsamiq for effective project delivery and stakeholder communication.

Committed to driving efficiency, resolving complex business problems, and ensuring functional correctness in line with client requirements.

Business Analyst at Beliebt consulting private limited (2025-11 – Present)

Business analysis in Banking domain for in-house client.

• Requirement Gathering & Documentation: Eliciting, analyzing, and documenting detailed business and functional requirements (BRDs/FRDs) for credit risk systems, such as loan origination or risk modeling tools.
• Regulatory Compliance & Risk Management: Ensuring credit risk systems adhere to regulatory guidelines (e.g., Basel III/IV, IFRS 9, Dodd-Frank) and internal bank policies.
• Stakeholder Management: Coordinating with risk managers, underwriters, relationship managers, and IT teams to align system capabilities with business goals.
• Process Optimization: Analyzing credit processes to recommend improvements that reduce risk exposure and enhance decision-making.

Change associate at Amazon (2021-04 – 2024-06)

Business analysis in CRM domain for in-house client.

• Requirements Elicitation: Conducted interviews, workshops, and JAD sessions to elicit and validate detailed business requirements for CRM enhancements.
• Process Analysis: Utilized process modeling (AS-IS/TO-BE), gap analysis, and root cause analysis to identify improvement opportunities.
• Requirement Translation: Translated high-level business needs into clear, actionable functional and non-functional requirements.
• Documentation Authoring: Authored comprehensive Business and Functional Requirement Documents (BRDs, FRDs) for CRM enhancements.
• Modeling & Diagrams: Developed detailed Use Cases, User Stories (JIRA), and process flow diagrams (Visio).
• UI/UX Design: Designed effective wireframes and screen mock-ups (Axure, Balsamiq) to visualize proposed CRM solutions.
• Traceability Management: Maintained and updated requirements traceability matrices (RTM) for comprehensive linking.
• Operations Liaison: Served as primary liaison between email support operations and technology for CRM improvements.
• User Acceptance Testing (UAT): Led UAT sessions with end-users, gathered feedback, and ensured enhanced CRM met expectations.
• Technical Collaboration: Collaborated with development, architects, and DBAs on technical feasibility, including cloud migration.
• Agile Participation: Actively participated in Agile Scrum ceremonies, ensuring business value articulation for CRM projects.
• Change Management: Managed and prioritized change requests, and supported training for new CRM functionalities.

Process associate at Amazon (2017-10 – 2021-04)

Process associate in Client support domain for in-house client.

• Process Oversight: Implement and monitor company processes, ensuring policies and procedures are accurately followed to maintain operational standards.
• Issue Resolution: Identify and address any issues impacting business operations, proactively resolving problems to minimize disruption.
• Continuous Improvement: Develop and implement strategies to enhance existing processes, driving efficiency and effectiveness.
• Training & Analysis: Train staff on process protocols and standards, while also collecting and analyzing data to measure performance and identify improvement areas.
• Coordination & Compliance: Work with various departments to ensure process efficiency and compliance with both company and legal standards.
• Documentation & Auditing: Maintain detailed records of all process information, including daily reports, and conduct regular audits to ensure adherence.

B-Tech in CSE – Megha Technological Institute of Engineering & Technology (JNTU-H)

Inter – Sri Chaitanya