Logistics Coordinator at Rentomojo Pvt. Ltd. (2025-06 – Present)
- Streamlined cross-functional collaboration across Procurement, Finance, Warehouse, Logistics, HR, Administration, and Customer Support, enabling seamless order execution, operational continuity, and consistent SLA adherence.
- Strengthened Order-to-Cash (O2C) operations by efficiently coordinating order fulfilment, customer onboarding, delivery scheduling, reverse logistics, shipment tracking, and order closure, contributing to an improved customer experience.
- Enhanced compliance and documentation accuracy by generating and validating E-Way Bills, invoices, delivery challans, HSN codes, and transportation records, ensuring GST compliance and audit readiness.
- Improved financial and operational transparency by maintaining accurate shipment documentation, asset registers, vendor recovery records, customer transactions, and damage claims in accordance with regulatory and organizational standards.
- Reinforced asset accountability by conducting comprehensive audits of rental products, operational equipment, and returned assets, identifying discrepancies and supporting effective corrective actions.
- Accelerated issue resolution by performing Root Cause Analysis (RCA) on damaged products, shipment discrepancies, and operational losses, enabling informed decision-making and continuous process improvement.
- Strengthened financial recovery processes by managing vendor recovery and debit note activities, validating supporting documentation, assessing liabilities, and collaborating with Finance and Accounts to facilitate timely recoveries.
- Enhanced customer satisfaction and service reliability by proactively resolving delivery, reverse logistics, documentation, and service-related escalations in coordination with customers and logistics partners.
- Improved transportation efficiency by monitoring vendor performance, fleet movements, logistics operations, and cost-related activities, while identifying opportunities for operational optimization and service enhancement.
- Enabled data-driven business decisions by preparing comprehensive MIS reports, operational dashboards, compliance documentation, vendor performance analyses, and audit reports for management review.
Import Price Procurement Support at Contrans Cargo Pvt. Ltd. (2025-01 – 2025-03)
- Strengthened import procurement activities by collaborating with international suppliers, freight forwarders, and procurement teams to obtain competitive commercial quotations for imported products and raw materials.
- Improved sourcing effectiveness by evaluating and comparing supplier quotations based on pricing, freight costs, Incoterms, lead times, and commercial terms, enabling informed procurement decisions.
- Facilitated commercial negotiations by communicating finalized quotations and procurement updates to sales teams and internal stakeholders, supporting timely customer responses and order processing.
- Enhanced procurement visibility by maintaining accurate pricing databases, shipment status records, supplier correspondence, and commercial documentation, ensuring information integrity and process continuity.
- Contributed to efficient supply chain operations by supporting supplier coordination, import procurement workflows, and cross-functional planning activities to ensure timely procurement execution and operational alignment
Retail Associate ( O2C ) at LANDMARK GROUP (2025-10 – 2025-11)
- Enhanced customer satisfaction by assisting customers with product selection, sizing, and purchase decisions, delivering a positive in-store shopping experience and supporting sales conversion.
- Contributed to efficient retail operations by coordinating merchandise arrangement, inventory handling, billing support, and stock replenishment to ensure product availability and smooth store functioning.
- Strengthened visual merchandising standards by maintaining attractive product displays, ensuring store presentation, product accessibility, and adherence to brand guidelines.
- Supported sales performance by collaborating with cross-functional store teams to efficiently resolve customer queries, execute promotional activities, and manage high customer footfall during peak business hours.
- Developed practical expertise in retail operations, Order-to-Cash (O2C) processes, customer relationship management, inventory control, and store operations while contributing to day-to-day business performance.
Last Mile Delivery at Skye Air Mobility (2024-05 – 2024-08)
- Supported the successful execution of drone-based last-mile deliveries by coordinating quick-commerce customer orders under the Zepto delivery project.
- Improved delivery operations by monitoring drone dispatches, tracking order progress, and ensuring smooth coordination throughout the delivery process.
- Worked closely with the cross functional teams to ensure timely and efficient drone-based deliveries while maintaining service quality standards.
- Coordinated with field teams to monitor delivery schedules, communicate operational updates, and resolve day-to-day logistics issues for uninterrupted delivery operations.
- Developed practical knowledge of drone logistics, last-mile delivery, quick-commerce operations, and technology-driven supply chain processes through hands-on operational support.
Business Development at ARRCOAT Surface Textures PVT. LTD (2022-09 – 2023-09)
- Contributed to business growth initiatives by collaborating with Sales and Business Development teams to identify prospective customers, generate qualified leads, and maintain accurate customer databases for effective pipeline management.
- Supported revenue generation by preparing customer quotations, coordinating commercial discussions, and proactively following up with clients to facilitate order conversion and strengthen long-term customer relationships.
- Enabled seamless order execution by partnering with Procurement, Production, Warehouse, and Finance teams to align customer requirements with operational capabilities and ensure timely order processing.
- Improved order fulfilment efficiency by coordinating inventory availability, dispatch planning, and delivery schedules, supporting timely customer deliveries and minimizing operational bottlenecks.
- Enhanced operational visibility by maintaining accurate order records, monitoring order progress across departments, and facilitating cross-functional communication to ensure business continuity and process efficiency
