Sarthak Mohapatra

Results-driven MS CRM Developer with extensive experience in the Microsoft Dynamics 365 ecosystem. Currently serving as a Consultant at PwC, specializing in architecting impactful solutions and enhancing operational efficiency through advanced automation and UI customization. Proven track record in building complex Power Automate workflows and developing Custom Pages to deliver seamless, modern user experiences.

Expert in cross-platform integration, notably designing and implementing multi-channel communication hubs within MS CRM to automate WhatsApp, SMS, and email deployments. Highly proficient in extending platform capabilities by converting Power Automate flows into executable files (.exe) and developing high-performance C# Plugins for server-side logic.

Consultant (Associate Internal Role) at PwC (2025-05 – Present)

Currently serving as a Consultant, specializing in advanced Microsoft Dynamics 365 design and implementation and support within an internal associate role. Focus on optimizing CRM functionalities to meet complex internal specifications and elevate user experience.

MS CRM Developer at EY India (2023-06 – 2025-04)

Engaged in requirement gathering and analysis to develop customized CRM solutions. Implemented enhancements and new features, collaborating with cross-functional teams for seamless integration. Utilized analytical skills to troubleshoot and resolve technical issues promptly.

Bachelor of Technology (B.Tech) – Siksha 'O'Anusandhan (ITER) (2019-04 – 2023-04)