Sashank

Computer Science and Engineering graduate (CGPA: 7.1/10) specializing in Cloud Technology and Information Security (CTIS). Strong knowledge of Python, Java, C, SQL, Linux, Networking and Cybersecurity. Developed full-stack MERN applications and a Network Intrusion Detection System (NIDS). Passionate about software engineering, cybersecurity and solving real-world problems.

PR & IT Management at One Planet Technologies (2025-07 – 2026-06)

• Managed and coordinated the PR team's social media activities and online presence.
• Handled social media platforms, content coordination, posting, and audience engagement.
• Supported digital campaigns and communication activities for the Government MP.
• Assisted with IT-related tasks, including technical support and digital tools.
• Coordinated with team members for smooth execution of PR, social media, and IT operations.
• Maintained digital records, communication materials, and administrative documentation.

Customer Care Executive at BPO Convergence (2025-09 – 2026-02)

• Handled inbound and outbound customer calls, resolving queries and complaints promptly.
• Maintained accurate records of customer interactions in CRM systems.
• Met performance targets for quality, efficiency and customer satisfaction.
• Escalated complex issues to appropriate teams for timely resolution.

Project Intern at NELIT (2024-06 – 2024-12)

• Installed software and operating systems.
• Troubleshot hardware and software issues.
• Assisted users with technical support.

B.Tech in Computer Science Engineering (CTIS) – Assam Downtown University (2021 – 2025)

Higher Secondary – Concept Junior College

HSLC – Bokota Nemuguri High School