Senior Product Support Executive
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Experienced Senior Product Support Executive with over 4 years in Application Support, specializing in L1/L2 technical assistance and ticket management for UAE clients in property and facility management domains. Proficient in Zoho Desk, Jira, PHP (CodeIgniter), and MySQL, with a strong focus on troubleshooting and SLA-driven issue resolution. Adept at production support, UAT, client coordination, and debugging, demonstrating excellent communication skills.
Actively seeking remote Work-From-Home roles in product or application support to leverage technical expertise and deliver exceptional client service.
Senior Product Support Executive - Exalogic Consulting
(2021-09)
I work as a Senior customer support executive and my role involves supporting the development team. I am responsible for resolving tickets in Jira using PHP and MySQL.
Intern - NCPOR, Goa - Goa
(2018-12 - 2019-04)
Has undergone 6 months Industrial training in Web Development at NCPOR, (National Centre For Polar and Ocean Research), Goa from 10th December 2018 to 24th April 2019. I have completed the project entitled "ORV SAGAR KANYA Cruise Proposal Online Form".
MS/M.Sc(Science) - Science - Pondicherry University (2021-09 - 2026-04)
B.Sc - Ravenshaw College, Cuttack (2016 - 2019)
XIIth - English (2013)
Xth - Oriya (2011)
