Sathish

Customer Success professional with 3 years of experience supporting and implementing HRMS products for UAE/African-based clients. Skilled across the full employee lifecycle - talent acquisition, employee creation, probation confirmation, performance management, and separation - along with leave, attendance, and UAE payroll processing. Hands-on experience designing HR letter templates using bookmark automation.

Known for building strong client relationships, resolving issues quickly, and driving smooth product adoption.

Customer Success Consultant (Contract Basis) - Adrenalin HRMS | Deployed via Teckonnect - Chennai, India

(2023-11)

• Managed end-to-end HRMS support and implementation for UAE-based client accounts across the employee lifecycle, from recruitment to separation.
• Configured and supported Talent Acquisition workflows, including recruitment, employee creation, and probation confirmation processes for 10 client accounts.
• Handled Performance Management System (PMS) setup and support, coordinating appraisal cycles and goal-tracking configurations for client teams.
• Configured Leave and Attendance modules, resolving configuration issues and reducing recurring client escalations by 95%.
• Processed and validated monthly UAE payroll cycles for those employees.
• Designed and maintained bookmark-based HR letter templates (offer, confirmation, experience, relieving letters, Adhoc letters (Client requirement letters)).
• Managed separation and full-and-final settlement processing, ensuring accurate and timely employee exits.

Associate - Consultant - Tech Connect Pvt Ltd

• Built strong working fundamentals in Microsoft Dynamics 365 Business Central and applied them on a basic hands-on project.
• Learned with the KISSFLOW's product workflow, gaining exposure to workflow design and third-party system integration.

Master of Engineering (M.E.) - CAD - Sathyabama Institute of Science and Technology (2007)