Operations Manager to Resort General Manager - HOLIDAY INN (Earlier ST JAMES COURT BEACH RESORT) - Pondicherry
(2020-11)
4 Star Resort
- Lead end-to-end resort operations ensuring service standards, guest satisfaction, compliance and profitability objectives are achieved.
- Monitor occupancy levels, room revenue performance and implement business strategies to maximize financial results.
- Handle recruitment, training, scheduling, coaching, disciplinary actions and performance reviews of operational teams.
- Review financial reports, operational KPIs and inventory controls to improve business efficiency.
- Conduct daily inspections on cleanliness, sanitation, safety compliance and service delivery standards.
- Drive guest engagement initiatives, complaint resolution and customer retention strategies.
- Develop and manage department budgets, closely monitoring labour costs, food costs, and beverage margins.
- On daily basis restaurant buffet menu and bar cocktail menu design has to be done.
- Partner with the executive chef to design and adjust seasonal profitable menus.
- Ensure all alcohol service and operational licenses remain up to dates.
- Familiarity with hotel management system and local, national hospitality licensing laws.
Operations Manager - SAARAL RESORT - Courtallam
(2017-10 - 2020-03)
3 Star Resort
- Managed resort operational performance, financial controls and departmental coordination.
- Led workforce recruitment, employee engagement, payroll coordination and training programs.
- Ensured adherence to SOPs, customer service standards and operational compliance.
- Monitored budgets, expenses and profitability targets while improving operational efficiency.
- Conducted management reviews and departmental meetings to drive performance.
Resident Manager - HOTEL MILLENNIAA - Ranipet
(2016-08 - 2017-10)
3 Star Hotel
- Managed property administration, employee productivity and resident satisfaction standards.
- Coordinated maintenance vendors and ensured timely infrastructure upkeep.
- Developed policies to maintain safety, quality and operational consistency.
- Monitored team performance and implemented service improvement initiatives.
Front Office Manager - HOTEL CENNEYS FORTUNA - Hosur
(2015-11 - 2016-08)
4 Star Hotel
- Led front office operations and guest service delivery standards.
- Coordinated reservations, housekeeping and finance functions.
- Conducted audits, departmental meetings and operational reviews.
- Managed team productivity, communication standards and service excellence.
Senior FOE to Assistant Front Office Manager - HOTEL LA CLASSIC - Bangalore
(2011-09 - 2015-10)
4 Star Hotel
- Handled VIP guest management and front office administration activities.
- Managed complaint handling, occupancy coordination and customer experience delivery.
- Coordinated with operational departments ensuring seamless guest journey.
- Supported team supervision, night operations and front office controls.
FOE to Night Auditor - HOTEL SAROVAR PORTICO - Hosur
(2009-06 - 2011-10)
4 Star Hotel
- Managed night audits, account balancing and financial posting verification.
- Handled PMS transactions, billing accuracy and reporting activities.
- Ensured audit compliance and operational documentation accuracy.
- Performed end-of-day reconciliations and guest account management.
