Sathish Kumar

IT Support Professional with 4+ years of hands-on experience providing end-user technical support across hardware, operating systems, network environments, and Microsoft platforms. Experienced in managing high ticket volumes, supporting enterprise users, coordinating with vendors, and maintaining IT assets in corporate environments. Currently supporting operations at VFS Global Services.

Desktop Support Engineer at Kalyx Infotech (2025-02 – Present)

Client: VFS Global Services

• Provided remote and on-site technical support to end-users, ensuring minimal downtime
• Installed, configured, and maintained Windows operating systems and enterprise applications
• Diagnosed and resolved hardware, software, and basic network issues within SLA timelines
• Managed 50–150 service desk tickets per day across multiple user environments
• Allocated and configured up to 30 laptops for new users in a single day
• Performed monthly health checks for approximately 2000 systems
• Created and managed user accounts and permissions in Active Directory
• Configured VPN connections and supported email setup (Outlook)
• Coordinated with vendors for component replacement and advanced issue resolution
• Handled IT asset management and system monitoring activities

Desktop Support Engineer at Winz Systems (2024-07 – 2024-12)

Desktop Support Engineer at ADOMITA (2024-01 – 2024-06)

Desktop Support Engineer at Azentio (2022-02 – 2022-11)

Desktop Support Engineer at Skopsys (2021-01 – 2022-01)

SSLC (2024)

Higher Secondary (HSC)