Sathish Kumar S

To secure a challenging position in a reputable organization where I can effectively contribute my professional, technical, and interpersonal skills while continuously enhancing my knowledge and supporting the organization's growth and success.

Senior Tele Collection Executive - Serco – BPO Solutions Pvt Ltd.

(2007-11 - 2012-01)

• Attending Conference Calls, Meetings with the Client, Online escalation of customer issues to clients.
• Analyzing MIS Reports and plan accordingly to meet the target.
• Identify potential areas for process improvements & highlight the same to the superior.
• Provide process training to new team members.
• Business by analyzing early warnings indicators/instituting appropriate control measures.

Senior Customer Support Executive - Bajaj Allianz General Insurance Company Ltd.

(2012-06 - 2020-12)

• Directly Communicating client through Calls, Email and Chats.
• Giving resolution to customer queries and maintaining Productivity.
• Handling resolution and grievance queries, maintaining AHT and making cross sales.
• Resolved queries and complaints in a Professional and swift manner.
• Promptly advice Clients of decisions regarding claims.
• Accessing a client need than marching their insurance requirements.
• Giving Investment Planning Advice to Customer (Life Insurance Policies).
• Handling Motor, Life, Cattle, Shopkeeper and Marine Claims.
• Resolve Customer queries and issues.
• Manage Prepare and Access Claim.

Admin Executive - BPO Integra India Pvt Ltd.

(2021-01 - 2023-01)

• Cab Routing and monitoring.
• Vehicle Management: Maintained company vehicle logbook like Maintenances, services and monitor the vehicle GPS.
• Maintaining Petty Cash.
• Facility maintenance
• Trip sheet maintenance

Admin Executive - Calpion Software Technologies Pvt Ltd.

(2023-04 - 2024-07)

• Travel management & Hotel Management.
• Employee New Joining and Exit: Provide ID, Access card Asset Allocation for new joiners and Exit clearance for exit Employees.

Associate - Admin - iMerit Technologies Services Pvt Ltd.

(2024-10 - 2026-05)

• Manage daily office operations, maintaining a safe, organized, and efficient work environment.
• Coordinate with the legal team on new vendor agreements and renewals of existing contracts, ensuring compliance and timely execution.
• Oversee vendor management including coordination, follow-ups, work execution, bill processing, and procurement contract negotiations to optimize costs.

Diploma - Mechanical - Raja Rajan ITI Palani

SSLC - Govt High School Valparai