Senior Tele Collection Executive - Serco – BPO Solutions Pvt Ltd.
(2007-11 - 2012-01)
- Attending Conference Calls, Meetings with the Client, Online escalation of customer issues to clients.
- Analyzing MIS Reports and plan accordingly to meet the target.
- Identify potential areas for process improvements & highlight the same to the superior.
- Provide process training to new team members.
- Business by analyzing early warnings indicators/instituting appropriate control measures.
Senior Customer Support Executive - Bajaj Allianz General Insurance Company Ltd.
(2012-06 - 2020-12)
- Directly Communicating client through Calls, Email and Chats.
- Giving resolution to customer queries and maintaining Productivity.
- Handling resolution and grievance queries, maintaining AHT and making cross sales.
- Resolved queries and complaints in a Professional and swift manner.
- Promptly advice Clients of decisions regarding claims.
- Accessing a client need than marching their insurance requirements.
- Giving Investment Planning Advice to Customer (Life Insurance Policies).
- Handling Motor, Life, Cattle, Shopkeeper and Marine Claims.
- Resolve Customer queries and issues.
- Manage Prepare and Access Claim.
Admin Executive - BPO Integra India Pvt Ltd.
(2021-01 - 2023-01)
- Cab Routing and monitoring.
- Vehicle Management: Maintained company vehicle logbook like Maintenances, services and monitor the vehicle GPS.
- Maintaining Petty Cash.
- Facility maintenance
- Trip sheet maintenance
Admin Executive - Calpion Software Technologies Pvt Ltd.
(2023-04 - 2024-07)
- Travel management & Hotel Management.
- Employee New Joining and Exit: Provide ID, Access card Asset Allocation for new joiners and Exit clearance for exit Employees.
Associate - Admin - iMerit Technologies Services Pvt Ltd.
(2024-10 - 2026-05)
- Manage daily office operations, maintaining a safe, organized, and efficient work environment.
- Coordinate with the legal team on new vendor agreements and renewals of existing contracts, ensuring compliance and timely execution.
- Oversee vendor management including coordination, follow-ups, work execution, bill processing, and procurement contract negotiations to optimize costs.
