Sathish M

Production Support Engineer with 3+ years of experience in managing, supporting, and ensuring the smooth operation of critical business applications. Strong expertise in SQL (DDL, DML, TCL, DCL), UNIX/ Linux, and incident management, with proven ability to handle 24/7 L1/L2 production support, troubleshoot issues, and ensure system stability. Experienced in monitoring, RCA, and working within SLA timelines to minimize downtime and support business operations, with a strong focus on system reliability and performance.

Production Support Engineer - CE Products - Chennai

(2025-01)

Client: Erie Insurance (US) Domain: Insurance

• Supported a centralized Insurance Data Warehouse integrating data from Policy, Claims, Billing, and Underwriting systems to enable reporting and analytics.
• Monitored and supported 180+ ETL batch jobs using Shell scripting and PL/SQL, scheduled via Autosys and Crontab
• Handled incidents using ServiceNow and performed application monitoring via Dynatrace
• Troubleshot batch job failures, data load issues, SFTP failures, and API issues using Unix and SQL
• Resolved insurance domain issues including policy failures, claims delays, billing discrepancies, and data mismatches
• Ensured data availability for business and regulatory reports Collaborated with DBA, development, and infrastructure teams to resolve production issues within SLA

System Engineer - Creative Engineering Consultants Pvt Ltd - Chennai

(2022-01 - 2024-12)

Client: Padini Holdings Berhad (Malaysia) Domain: Retail Enterprise retail application supporting end-to-end business operations including POS, billing, inventory management, order processing, and reporting systems, integrating multiple upstream and downstream systems to ensure seamless retail operations across stores and online platforms.

• Provided L1 & L2 production support, ensuring high availability and performance of retail applications
• Monitored applications using Dynatrace and managed incidents via ServiceNow within SLA
• Performed root cause analysis using Unix logs and SQL queries to resolve production issues
• Handled POS transaction failures, billing mismatches, order delays, refund issues, and inventory discrepancies
• Resolved data inconsistencies, report delays, and application performance issues during peak hours
• Supported SFTP/file transfers, ensuring seamless data flow between systems
• Collaborated with DBA, application, and development teams for issue resolution and system stability

Bachelor of Engineering - Electronics and Communication Engineering - Velalar College of Engineering & Technology (2018-01 - 2022-12)