AI Engineer at Yash Technologies (2025-09 – Present)
Multi-Agent AI Platform & Workflow Orchestration
- Led design and implementation of an enterprise multi-agent AI platform within a 3-person engineering team, focused on intelligent task orchestration and workflow automation.
- Architected and deployed production AI agents using LangGraph and Google ADK in a Hub-and-Spoke architecture with tool calling, centralized request routing, and shared state management.
- Built stateful workflow orchestration with pause/resume capabilities and persistent execution context across multi-step, long-running processes.
- Developed secure tool execution pipelines by integrating external MCP services for real-time flight search, with subprocess isolation, retry logic, and input validation for reliable tool execution.
- Integrated hybrid retrieval and contextual document search to provide relevant knowledge during multi-agent workflow execution.
- Implemented execution guardrails including reasoning-depth controls, action tracking, and duplicate task prevention to improve workflow stability.
- Containerized AI services and standardized deployment workflows, simplifying environment portability and operational maintenance.
- Collaborated with product and engineering stakeholders to convert business requirements into production-ready AI automation workflows.
- Implemented AI guardrails including authentication, authorization, PII protection, and secure tool access.
Infra Managed Analyst at Accenture (2024-03 – 2025-09)
SOP Chatbot & Process Automation
- Built and deployed a Python-based SOP chatbot enabling operations teams to query standard operating procedures through a web interface, eliminating the need to manually search across 80+ documentation pages for routine operational tasks.
- Automated vendor ordering workflows using Selenium and Google Sheets, deployed on AWS with scheduled execution, removing a recurring 45-minute daily manual process and ensuring uninterrupted task execution across shifts.
Infra Managed Analyst at Accenture (2024-03 – 2025-09)
Operations Dashboard — Incident, SR & SLA Tracking (Power BI)
- Designed and implemented Power BI dashboards for monitoring ticket aging across multiple SLA buckets (15–30, 31–60, 61–90, and 90+ days), providing daily visibility into escalation risk and workload distribution across a 12-member operations team.
- Built MTTR, KPI, and SLA reporting workflows using ServiceNow data, enabling engineering managers to generate client-facing operational reports without manual data aggregation and establishing the dashboard as the team's primary reporting tool.
Infra Managed Service Associate at Accenture (2023-01 – 2024-02)
Critical Incident Management & Lifecycle Reporting
- Owned end-to-end Critical Incident Management (CIM) across a portfolio of enterprise clients, coordinating cross-functional stakeholders, documenting root cause analyses (RCA), and consistently meeting all six tracked SLA/KPI targets through ServiceNow workflows.
- Built and maintained ServiceNow dashboards for incident lifecycle monitoring, replacing ad hoc spreadsheet reporting with structured SLA and KPI reporting for weekly client and stakeholder reviews.
- Managed CMDB configuration lifecycle for virtual machines, physical servers, and network assets, maintaining data integrity through P*Q reconciliation and generating audit-ready reports for quarterly compliance reviews.
