Satish Ray

Seeking a supervisory role that allows me to utilize my leadership and managerial skills, and commitment to continuous improvement to support high performing teams

Fleet Manager - Go Green Delivery Pvt Ltd

(2026-07)

• Managed day-to-day EV fleet operations, including vehicle allocation, deployment, returns, and availability tracking
• Coordinated rider onboarding, vehicle handover, documentation, and operational requirements
• Monitored vehicle health, battery status, charging, and maintenance schedules to ensure fleet readiness
• Coordinated with service and maintenance teams for breakdowns, repairs, charging issues, and on-road support
• Tracked fleet utilization, vehicle status, and operational KPIs; maintained daily/weekly MIS reports
• Handled rider/customer escalations related to vehicle issues, delays, payments, and security follow-ups
• Managed vehicle recovery and supported hub operations to ensure timely service and deployment of fleet

Operations Executive - Travel tech experiences pvt ltd

(2025-06 - 2026-07)

• Managed daily operations related to EV rentals, including vehicle allocation, scheduling, and availability tracking
• Coordinated with customers for booking confirmations, pickup/drop support, and issue resolution during rentals
• Monitored vehicle health, battery status, and maintenance schedules to ensure fleet readiness and minimal downtime
• Collaborated with service and maintenance teams to address breakdowns, charging issues, and on-road support requests
• Tracked fleet utilization, customer usage patterns, and operational KPIs; prepared daily/weekly status reports
• Handled escalations related to booking delays, vehicle performance, or payment discrepancies
• Ensured compliance with company policies, safety protocols, and quality guidelines during all operational processes
• Supported process improvements by identifying operational gaps and suggesting efficient solutions to management
• Assisted in onboarding new drivers/partners by explaining operational workflows, guidelines, and service expectations

CCE (Level 2) - BPO Convergence

(2024-10 - 2025-04)

• Handling escalation calls professionally, ensuring that customers receive the highest level of service
• Identifying opportunities to upsell and cross-sell products and services to customers, increasing revenue and promoting customer loyalty
• Supervised and supported new team members by explaining processes, call flow & product knowledge
• Assisted the team leader with queue monitoring and performance reports

CCE (Level 1) - BPO Convergence

(2024-03 - 2024-10)

• Handled high-volume inbound customer calls with accuracy and adherence to quality and compliance standards
• Provided first-level support by resolving general queries while maintaining AHT, Quality Score, and FCR targets
• Documented customer interactions in the system and followed all SOPs consistently
• Ensured a positive customer experience through clear communication and professional service
• Coordinated with internal teams for quick issue resolution when required

Diploma - Tally - Computer communication centre

B.Com - Accounts (hons) - Guwahati College (2022 - 2025)

HS - Sarvapalli RadhaKrishnan Academy (2021 - 2022)

HSLC - Greenland English School (2019 - 2020)