Satish Vishwakarma

Dedicated and customer-focused with certain years of experience in the banking industry. Adept at providing exceptional customer service and building strong relationships with clients and PSM. Skilled in handling various banking transactions, resolving inquiries, and promoting banking products and services.

Proven ability to multitask in a fast-paced environment while ensuring accuracy and efficiency. Seeking a challenging role in a reputable organization where I can leverage my skills and expertise to contribute to customer satisfaction and business growth.

Deputy Manger - Kotak Mahindra Bank Limited

(2024-10)

• Working as a checker for authorization of many setups like CAPS (Current account payment solution), Payment plus (Saving account holders) CACS (Current Account collection solution), FYN, NETIT, ICMS, GBM (Government business module) TAX, Smart Collect, E-collection, COF (Corporate Clients) And API for Balance enquiry or Account Statement
• Audited many setups which was authorized by all checkers and audited many transactions for all debits credits
• Provided many business requirement development process to get smooth and seamless process of setups

Relationship Manager - ICICI Bank Limited

(2022-08 - 2024-10)

• Handled customer applications for personal loans, ensuring a smooth and efficient process
• Cleared pre-BDE stage and forwarded applications to the Credit Manager for further approval and disbursement
• Worked with customers who did not have pre-approved personal loan offers, guiding them through the application process and ensuring they understood the terms and conditions of the loan
• Assisted NRI customers in opening DMAT and trading accounts with ICICI
• Guided customers through the process of availing a DMAT account through the ICICI Direct website or iMobile app
• Coordinated with the I-Sec department to ensure seamless account opening and activation

SSC - Secondary school certificate - Aspee nutan vidya mandir (2017-05)

HSC - Higher secondary certificate - Thakur College of science and commerce (2019-05)

BBI - Bachelor of banking and insurance - Thakur College of science and commerce (2022-05)