Associate Director Business Operations
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Dynamic leader with 14+ years of experience in Delivery, Operations, and Global Business Services (GBS) across diverse industries, including Healthcare, Automotive, EdTech, and Market Research. Proven expertise in executing strategic visions, optimizing global operations, and delivering exceptional value through large-scale transformation projects. Skilled in Contact Center as a Service (CCaaS) solutions, stakeholder collaboration, and roadmap development.
Adept at leading high-performing cross-functional teams to achieve operational excellence and exceed strategic objectives. Passionate about leveraging technology, customer insights, and market trends to drive differentiation and sustained growth.
Seasoned transformation leader with 14+ years of experience in business strategy, operational excellence, and large-scale program management across diverse industries. Proven expertise in driving cost optimization, leading cross-functional teams, and executing digital transformation initiatives. Adept at implementing Salesforce CRM, process automation, and data-driven governance models, resulting in multi-million dollar savings.
MBA Fulltime passed out in 2009
