Satyabhama Pandey

Customer Support Executive with 3.5 years of experience in managing patient communications, resolving service issues, and supporting smooth hospital operations in a high-pressure healthcare setting. Known for professionalism, patience, and strong interpersonal skills. Fluent in both Hindi and English, with a focus on delivering empathetic and effective service.

Assistant Executive - Medanta - The Medicity

(2022-12 - 2025-09)

• Handled patient calls professionally and resolved inquiries related to appointments, consultations, and hospital services.
• Resolved patient concerns and escalated critical issues to appropriate teams.
• Maintained confidentiality of sensitive information and upheld patient satisfaction standards.
• Consistently met call handling KPIs and contributed to smooth frontdesk operations.

Executive - Artemis Hospital

(2025-10)

• Responded to patient inquiries via phone and email, ensuring clear and helpful communication.
• Performed OPD slot blocking and appointment management as per department requirements and doctor availability.
• Demonstrated strong communication, multitasking, and problem-solving skills in a fast-paced healthcare environment.
• Managed email communication with internal departments regarding patient requests, scheduling, and operational updates.

Master of Business Administration - Manipal University (2024)

Bachelor of Commerce - H.N.B.G University (2019 - 2022)

Intermediate - CBSE Board (2018 - 2019)