Satyabrata Dash

Backend-focused Support Ops Specialist at Amazon with hands-on experience resolving large-scale production issues using Java, Spring Boot, and REST APIs. Proven ability to debug complex systems, optimize performance, and collaborate with engineering teams to deliver reliable solutions. Built 4 backend applications with strong foundations in API design, database management, and system optimization.

Support Operations Specialist - Amazon Development Centre India - Bengaluru, India

(2025-02 - 2026-08)

Technologies: Java · SQL · PostgreSQL · REST APIs · Postman · Spring Boot · Ticketing Systems · Log Analysis

• Resolved 50+ weekly production issues using Java debugging techniques and SQL diagnostic queries and API tracing.
• Maintained 98%+ resolution accuracy and 99% SLA compliance - zero SLA breaches across 6 consecutive months.
• Partnered with DevOps and Engineering to identify critical bugs, validate API behavior and hotfixes, and support deployments.
• Reduced issue handling time by 32% through structured debugging workflows - later adopted as the team-wide SOP.
• Authored technical SOPs reducing ticket volume by 28% and enable faster resolution saving an estimated 40+ hours per month.
• Created technical documentation for high-level data & API flows, reproducible cases and system behavior for faster resolution.
• Maintained 99%+ quality scores by detailed resolution documentation with environment configurations & API call sequences.
• Mentored new team members & provide data-driven insights to leadership for capacity planning and process improvements.

M.Sc. - Hospitality Administration; Sales and Marketing - IHM, Bangalore (2020-10 - 2022-08)