Saud Ali Shaikh

Keeping deadlines as tollbooths and ramping them with success. Let's connect and collaborate on projects that push boundaries and inspire creativity. Reach out, and let's bring exceptional visions to life together!

Senior Customer Service Associate at Teleperformance (2024-01 – Present)

• Managing incoming calls and customer service inquiries.
• Processing customer accounts and file documents.
• Following communication procedures, guidelines and policies.
• Provide accurate, valid and complete information by using the right methods/tools.
• Maintaining a thorough knowledge of the company's products or services to provide accurate information to customers.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Following up with customers to ensure their technical issues are resolved.
• Using customer feedback to improve the customer service experience.
• Communicating and coordinating with internal departments.

Production Coordinator (contractual) at Dancing Atoms (2023-08 – 2023-10)

• Work closely with the director on the project's budget, proposal, and scope.
• Create and maintain the director's calendar.
• Oversee the team via a Zoom call, hold huddle meetings, and provide meeting minutes.
• Handled client communications in order to execute the project.

Senior Production Coordinator at Toolbox Studio (2022-04 – 2022-12)

• Coordinates all production elements related to the network professional and other productions, including the creation and distribution of the event paperwork.
• Working with Producers and Directors on studio crew evaluations.
• Good interpersonal skills and a proven ability to work as a member of a team are necessary.
• Collaborate with the production manager to establish, set up, and oversee the timeline for finishing the production's tasks.
• 2 + years production management experience at minimum Coordinator Level.
• Communicate between project teams and maintain a consistent, organized process.

Production Associate at BYJU'S (2021-02 – 2022-03)

• Monitored project plans, schedules and track the projects to meet all timeframe and deadline targets.
• Organized online call meetings and events with the large number of team members.
• Designed Excel spreadsheets to coordinate project team activities and unify data collection.
• Coordinated dissemination and communication of project activities to increase transparency.
• Tracked team performance to improve overall project efficiency, including 11 feedback and review sessions.

Floor Supervisor at Halo Media Works (2020-02 – 2020-05)

• Utilizing Excel sheets and tracking tools for project management.
• Client management by providing daily and weekly updates to marketing team and client.
• Supporting, giving feedback, evaluating and mentoring younger team members.
• Take part in follow-ups for performances in coordination with the producer.
• Maintaining the production pipeline and meeting the Deadlines.
• Communicate with the marketing team and clients for project query and update.

3D Generalist at Halo Media Works (2018-02 – 2020-02)

• Project planning.
• Task management.
• Prioritize and assign tasks to team members.
• Communicate with other team leads and team members.
• Coordinate work with stakeholders of different departments to collaborate in the same project.
• Provide updates to the producer and managers on the progress of the work carried out by the team.
• Suggest smart solutions when necessary to meet set Objectives.

CG Artist at Tapass studios (2013-12 – 2014-06)

• 2D Graphic Editing and BG designing in Photoshop.
• Unwrapping and Texturing 3D models in Photoshop /Maya.
• Create Basic lighting for the Scenes.
• Basic Rendering and Compositing.

Computer Graphic Artist (Internship) at Digitales Communication Private Limited (2013-09 – 2013-11)

• Character concept designing.
• BG Layout designing.
• Character and BG Texturing.

BSc. in Animation – Thakur Toonskool Advanced Animation Academy (2010-01 – 2013-01)

H.S.C in Information Technology – Thakur College of Science & Commerce (2008-01 – 2010-01)

S.S.C – St. Xavier's High School - India (1994-01 – 2008-01)