Senior Customer Service Associate at Teleperformance (2024-01 – Present)
- Managing incoming calls and customer service inquiries.
- Processing customer accounts and file documents.
- Following communication procedures, guidelines and policies.
- Provide accurate, valid and complete information by using the right methods/tools.
- Maintaining a thorough knowledge of the company's products or services to provide accurate information to customers.
- Building sustainable relationships and trust with customer accounts through open and interactive communication.
- Following up with customers to ensure their technical issues are resolved.
- Using customer feedback to improve the customer service experience.
- Communicating and coordinating with internal departments.
Production Coordinator (contractual) at Dancing Atoms (2023-08 – 2023-10)
- Work closely with the director on the project's budget, proposal, and scope.
- Create and maintain the director's calendar.
- Oversee the team via a Zoom call, hold huddle meetings, and provide meeting minutes.
- Handled client communications in order to execute the project.
Senior Production Coordinator at Toolbox Studio (2022-04 – 2022-12)
- Coordinates all production elements related to the network professional and other productions, including the creation and distribution of the event paperwork.
- Working with Producers and Directors on studio crew evaluations.
- Good interpersonal skills and a proven ability to work as a member of a team are necessary.
- Collaborate with the production manager to establish, set up, and oversee the timeline for finishing the production's tasks.
- 2 + years production management experience at minimum Coordinator Level.
- Communicate between project teams and maintain a consistent, organized process.
Production Associate at BYJU'S (2021-02 – 2022-03)
- Monitored project plans, schedules and track the projects to meet all timeframe and deadline targets.
- Organized online call meetings and events with the large number of team members.
- Designed Excel spreadsheets to coordinate project team activities and unify data collection.
- Coordinated dissemination and communication of project activities to increase transparency.
- Tracked team performance to improve overall project efficiency, including 11 feedback and review sessions.
Floor Supervisor at Halo Media Works (2020-02 – 2020-05)
- Utilizing Excel sheets and tracking tools for project management.
- Client management by providing daily and weekly updates to marketing team and client.
- Supporting, giving feedback, evaluating and mentoring younger team members.
- Take part in follow-ups for performances in coordination with the producer.
- Maintaining the production pipeline and meeting the Deadlines.
- Communicate with the marketing team and clients for project query and update.
3D Generalist at Halo Media Works (2018-02 – 2020-02)
- Project planning.
- Task management.
- Prioritize and assign tasks to team members.
- Communicate with other team leads and team members.
- Coordinate work with stakeholders of different departments to collaborate in the same project.
- Provide updates to the producer and managers on the progress of the work carried out by the team.
- Suggest smart solutions when necessary to meet set Objectives.
CG Artist at Tapass studios (2013-12 – 2014-06)
- 2D Graphic Editing and BG designing in Photoshop.
- Unwrapping and Texturing 3D models in Photoshop /Maya.
- Create Basic lighting for the Scenes.
- Basic Rendering and Compositing.
Computer Graphic Artist (Internship) at Digitales Communication Private Limited (2013-09 – 2013-11)
- Character concept designing.
- BG Layout designing.
- Character and BG Texturing.
