Saumya Prajapati

Back Office Administrator - ABM Traders And Associate

(2020-09 - 2023-09)

Handle Facebook, Amazon, GEM Portal, Website And Indiamart Account for the company
Stock management And Warehouse management.
Responsible for developing and administering social media content that is designed to engage users and create an interactive relationship between consumers and the company.
Monitor the company's social media accounts and offer constructive interaction with users
Prepared reports on a weekly basis to track performance of back office operations.
Organized filing systems for documents related to back office procedures.
Resolved customer complaints in an efficient manner while maintaining a high level of professionalism.
Assisted with onboarding new employees by providing training on back office procedures.

Assistant Manager - Vaanya International

(2023-10 - 2024-10)

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Communicated regularly with customers to gain insights into their needs.
Managed customer service inquiries and complaints in a timely manner.
Monitored employee attendance records, timekeeping, and payroll information.
Handle GEM Portal, Website, and Indiamart Account for the company.
Stock management and warehouse management.

Assistant Manager Administrator - Obdu Digital Healthcare Pvt.Ltd.

(2024-11)

Manage daily office operations and ensure smooth workflow.
Assign tasks to employees and monitor progress.
Coordinate with company representatives for task execution and updates.
Maintain office discipline and professional decorum.
Collaborate with Accounts and Marketing departments for operational support and alignment.
Support internal communication and resolve day-to-day issues promptly.

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