Saurabh Ahuja

IT Governance & PMO Professional with 3+ years of experience in compliance audits, value realization tracking, KPI reporting, and risk monitoring within large-scale IT engagements at HCL Technologies. Skilled in governance reporting, stakeholder coordination, audit readiness, and performance analytics. Strong expertise in Excel-based dashboards and compliance tracking. Seeking growth opportunities in PMO / IT Governance / Delivery Excellence roles.

Specialist – Compliance & Value Reporting - HCL Technologies

(2022-05)

• Conduct internal and client compliance audits ensuring adherence to governance and contractual standards.
• Track Value Creation Index (VCI) accounts at VDU level, monitoring performance against defined targets.
• Prepare monthly governance dashboards and leadership reports highlighting KPIs and performance trends.
• Identify compliance gaps and coordinate with delivery teams to drive timely risk mitigation and closure.
• Support audit readiness activities, documentation management, and governance review meetings.
• Contribute to reporting standardization and improved compliance transparency across engagements.

Customer Relationship Officer (CRO) - Bharti Airtel (via V5 Global Services)

(2019-12 - 2022-05)

• Managed customer service operations ensuring SLA adherence and high satisfaction levels.
• Resolved escalated customer issues and maintained CRM data accuracy.
• Supported revenue and service quality improvement initiatives.
• Strengthened communication, stakeholder handling, and problem-solving skills.

Bachelor of Commerce - B.Com (2019)

Higher Secondary

Secondary