F & B Service Executive - Lemon Tree Hotel, Chinchwad - Chinchwad
(2025-05 - 2026-05)
- Conduct regular training sessions for staff to improve service standards.
- Mentor and guide team members.
- Managing day by day operations, ensuring top-notch customer service, quality compliance & high guest satisfaction.
- Handle customer feedback and implement service improvement strategies.
- Ensured adherence to SOPs, licensing regulations, and safety protocols
- Menu creation and development for food and beverages.
- Managing and coordinating events for guests, from initial interaction to execution, ensuring seamless guest experiences.
- Handling guest customization requests, ensuring personalized service.
- Managing Banquet Operation as well.
- Providing a hands-on leadership approach, motivating staff, and leading by example to create service-oriented culture.
Sr. Guest Service Associate - Sayaji Hotel, Pune - Pune
(2023-04 - 2025-05)
- Managing restaurant operations and order processing through IDS.
- Ensuring top-notch customer service, quality compliance & high guest satisfaction.
- Analyzing daily sales and revenue reports for performance tracking.
- Conducting customer interactions to ensure service excellence.
- Leading staff briefings and operational monitoring.
- Handling Restaurant inventory management and stock control
Guest Service Associate - Royal Orchid Central, Shivamoga - Shivamoga
(2021-07 - 2023-04)
- Managing restaurant operations and order processing through IDS.
- Ensuring top-notch customer service, quality compliance & high guest satisfaction.
- Analyzing daily sales and revenue reports for performance tracking.
- Conducting customer interactions to ensure service excellence.
- Handling Restaurant inventory management and stock control
Industrial Training - The Pride Hotel, Pune - Pune
(2019-11 - 2020-03)
