Saurabh Bhatnagar

IT leader with 20+ years of global experience in IT service delivery, data governance, and identity & access management, now transitioning into AI Governance and Responsible AI. Delivered deep learning and computer vision projects (PPE compliance detection, facial recognition access control) with governance controls mapped to the NIST AI RMF and aligned to GDPR, HIPAA, and CCPA, with a working focus on fairness, transparency, explainability, and bias mitigation. Experienced in AI risk assessment, cross-functional stakeholder communication, and translating regulatory and ethical requirements into project-level controls and status/risk reporting.

Global delivery background across the USA, UK, Singapore, and India spanning banking, telecom, and consulting. Certified in Responsible AI, Agentic AI Fundamentals, and AI Governance (BCAA UK), and currently advancing applied data science, machine learning, and IoT skills at E&ICT Academy, IIT Guwahati (2025-26).

AVP – MIS & Data Analytics at Jainam Broking Limited (2026-01 – Present)

Led enterprise MIS and analytics strategy supporting 10+ business units and 200+ stakeholders, enabling data-driven decision making across HR, operations, finance, and sales.

• Designed and automated end-to-end reporting pipelines using Python, Excel, and SQL, reducing manual MIS preparation time by 80-90%.
• Developed cluster-wise performance scorecards and KPI dashboards for business leadership, improving visibility into client acquisition, revenue trends, and sales performance.
• Built automated data processing scripts in Python (pandas, openpyxl) to clean, transform, and validate large datasets (10K-100K+ records), improving data accuracy and governance.
• Catalogued and classified data into defined categories (customer, product, financial, etc.), an early data-governance foundation for downstream AI use-case classification.
• Built data validation frameworks and reconciliation checks to ensure data integrity and accuracy in reporting systems.
• Collaborated with business, sales leadership, and technology teams to translate requirements into data models, dashboards, and analytical solutions.

AI Governance & Responsible AI Consultant | Freelance Consultant & Techno-Functional Manager - Deep Learning Projects at UniConverge Technologies (2024-11 – 2025-12)

Led end-to-end delivery of deep learning and computer vision projects, ensuring compliance with AI governance frameworks and ethical standards for fairness, transparency, and bias mitigation.

• Engaged with clients to gather requirements and define project scope, translating functional needs into technical specifications with risk assessment and human-in-the-loop safeguards.
• Collaborated with data scientists, developers, and business analysts to incorporate NIST AI RMF controls for model validation and deployment.
• Maintained transparent stakeholder communication via status updates, risk reports, and ethics reviews, aligning projects with evolving regulatory trends.
• Proactively managed incidents and technical/operational blockers to keep delivery on track across distributed teams.
• Oversaw data governance and compliance, ensuring datasets and models adhered to data privacy, security, and regulatory standards including CCPA, GDPR, and HIPAA to promote trustworthy AI outcomes.
• Documented end-to-end workflows - data pipelines, model design, testing procedures, and deployment - for traceability and knowledge sharing.

Service Delivery Project Manager at TELUS International (2018-11 – 2024-09)

• Led projects and mentored 32 team members, fostering a high-performance delivery environment.
• Managed day-to-day data initiatives, aligning strategies with business objectives to enhance decision-making.
• Ensured timely, budget-compliant delivery against technical and business requirements.
• Monitored financial metrics, optimizing cost efficiency and revenue growth through data-driven strategies.
• Served as primary point of contact for domain build-run teams, proactively resolving technical and operational challenges.
• Conducted performance evaluations with coaching via Career Development and Training Plans.
• Spearheaded stakeholder collaboration with business leaders and IT Practice Heads to establish and refine value streams.
• Oversaw resource management, process adherence, quality control, and KPI performance for seamless service delivery.
• Led recruitment, onboarding, and professional development, driving team leadership and delegation.
• Developed and presented monthly reports on revenue, cost, EBITDA, gross margin, and SLA compliance.

OIM Application Consultant at Optimum Solutions Pte Ltd. (2015-11 – 2017-01)

• Analyzed and translated business requirements into scalable workflow designs for data access management and governance strategies.
• Led deployment and support of business-critical applications, ensuring streamlined data service workflows.
• Designed and implemented end-to-end access control frameworks, enhancing data security and compliance measures.
• Configured enterprise-wide recertification systems, maintaining Segregation of Duties (SoD) rules to strengthen governance and reduce risk exposure.

Associate Operations Manager at Cognizant Technology Solutions India (P) Ltd. (2011-06 – 2015-07)

• Led a 15-member team, managing projects across Transition Management, Change Management, and Service Delivery.
• Developed and executed transition plans, analyzing business requirements and collaborating with stakeholders.
• Designed process frameworks, setting milestones and implementing risk mitigation strategies.
• Managed Change Requests (CRs) for a UK-based bank, conducting priority reviews, stakeholder approvals, and Change Advisory Board (CAB) presentations.
• Maintained change logs, ensuring issue resolution and continuous process improvement for governance and service quality.
• Conducted post-implementation reviews, assessing impact and recommending corrective actions.
• Coordinated cross-functional teams on an on-site UK delivery project, overseeing integration of AI and data analytics within business operations.
• Maintained employee lifecycle administration for the bank - provisioning/de-provisioning, access control, authentication, and authorization.

Technical Lead at Xavient Software Solutions India (P) Ltd. (2006-06 – 2011-06)

• Led a 10-member team overseeing data access management, identity governance, and IT support across industries.
• Provided Active Directory Migration and IAM support for a Satellite Communication client in the USA.
• Conducted pre-migration access audits, eliminating security discrepancies and ensuring IAM policy compliance.
• Managed IAM services for a telecom client, overseeing user administration, VPN certification, and enterprise-wide access control.
• Designed and maintained WebLogic environments, ensuring high availability, scalability, and failover support.
• Generated weekly and monthly IAM reports, verifying access permissions, security approvals, and compliance measures.

Bachelor of Engineering in Electronics & Telecommunications – Mumbai University