Saurabh Kolambekar

I am pleased to write to you today regarding my application for the technical support specialist position. I believe my qualifications and experience make me an ideal candidate for this job.

I am a highly organized, thorough and motivated professional with 8+ years of rich experience in managing customer services operations and Technical Support across BPO domain. Currently working with Diebold Nixdorf as Technical

Executive, India. Possess strengths in troubleshooting, root cause analysis, resolving complex technical problems, utilizing.

advanced tools and resolution procedures, isolating product defects, Supporting Workstations, providing technical &

Infrastructure support, providing product enhancement opportunities.

With reference to the job description and qualifications described in the advertisement, you will see from the enclosed resume that I have:

• Experienced in evaluating client’s satisfaction levels and working towards continuous support
• Track record in spearheading BPO operations including Process Improvement, Technical support, Upselling products, Voice and Emails (Corporate), US customers, handling and Cross-Functional Coordination
• Successfully handled clients across the globe including US, UK and Australian
• Strong leadership and work ethic with proven ability to define decision criteria and maintain and promote ethical standards in conducting business.
• Performed exceptional performance thereby being promoted as a Technical Support Specialist in July 2021 for British Petroleum Networking project. I have excellent documentation, communication, interpersonal skills with ability to liaise effectively and professionally.

with people at all levels. My greatest assets are my ability to work with different personalities and adapt to different situations. I am committed to client satisfaction, providing timely and professional service in a friendly and positive manner. I have the ability to make systems efficient with my quick-thinking and can-do approach to problem-solving which is a great asset.

I appreciate your time and consideration.

Thanks and regards,

Saurabh M. Kolambekar

• An accomplished & customer centric professional with 8+ years of rich experience in managing customer services operations and Technical Support across BPO domain.
• Proven expertise in spearheading BPO operations including Process Improvement, Technical support, Upselling products, Voice and Emails (Corporate), US customers, handling and CrossFunctional Coordination
• Demonstrated strengths in troubleshooting, root cause analysis, resolving complex technical problems, utilizing advanced tools and resolution procedures, isolating product defects, Supporting

Workstations, providing technical & Infrastructure support, providing product enhancement opportunities.

• Experienced in managing customer service operations with an aim to accomplish corporate plans &

goals.

• Focused on establishing excellent productive client relationships, working to identify their needs,

quickly resolve issues and assuring their business needs are met.

• Exhibited qualities by handling high maintenance clients and implementing adequate measures to maximize customer satisfaction level.
• Proven experience working with senior management in a fast-paced and rapidly changing environment.
• A confident spokesperson and influential negotiator with the ability to connect with people of diverse backgrounds and levels of authority.
• Build long-lasting relationship with Internal and External customers through Trust, Integrity, and

Service.

• Awarded for exceptional performance thereby being promoted as a Technical Support Specialist in

July 2021.

I have pursued my career by completing my Graduation in Business Management Studies in year 2009.