Saurabh Mishra

Customer Care Executive with 1.5+ years of experience in the telecom industry. Skilled in handling customer queries, complaint resolution, service activation, and maintaining customer satisfaction. Strong communication skills with the ability to manage high call volumes efficiently.

Customer Care Executive - Vodafone Idea - Prayagraj, Uttar Pradesh

(2025-07 - 2025-12)

• Handling inbound and outbound customer calls.
• Resolving service-related issues and complaints.
• Assisting customers with plan upgrades, recharge issues, and new service activation.
• Maintaining high customer satisfaction scores.

Customer Care Executive - Reliance Jio

(2024-09 - 2025-07)

• Managed customer queries related to telecom services.
• Provided product and service information to customers.
• Assisted in issue resolution and troubleshooting.
• Maintained records of customer interactions.

Bachelor of Science - Allahabad State University (2019)

Intermediate (12th) - UP Board (2016)

High School (10th) - UP Board (2014)