Branch Manager, Current Grade AVP - IndusInd Bank - Hathras (UP)
(2024-05)
Marketing Management, Market Trends & Analysis, Key Account Management, KRAs Management, Team Management, Leadership Acumen
- Exceeding Branch Targets: Consistently ensuring the overachievement of branch targets, leveraging a combination of strategic planning, team leadership, and effective resource management to drive exceptional performance.
- Customer-Centric Approach: Commitment to delivering world-class services and understanding customer needs has strengthened customer relationships and contributed to the promotion and sale of the bank's financial products.
- Staff Development: Playing a vital role in staff development by ensuring timely training sessions and motivating team members to enhance their professional growth.
- Effective Customer Management: Through rigorous oversight, ensuring that all managed customers receive optimal service and support from Relationship Managers, facilitating the attainment of their income targets.
- Performance Analysis: By reviewing daily sales reports and providing guidance to the sales team, helping identify areas for improvement and optimize sales strategies.
- Team Motivation: Instrumental in monitoring the performance of all sales resources, motivating service to sales staff, and promoting cross-selling to maximize revenue generation.
- Branch Operations: Ensuring lobby management, maintaining branch cleanliness, and efficiently handling queues to prevent customer complaints and enhance overall customer experience.
- Complaint Resolution: Meticulously monitored and resolved all complaints within the defined Turnaround Time (TAT), ensuring customer satisfaction and compliance with service standards.
- Audit and Compliance: Conducting periodic verifications of all audit, compliance, and service parameters within the branch, ensuring full compliance with regulations and policies.
- Branch Performance: Efforts contributed to maintaining a branch GL size of 300 crore, reflecting the robust financial performance of the branch.
Branch Manager, Current Grade AVP - IndusInd Bank - Rajasthan
(2022-11 - 2024-01)
- Strategic Planning: Devising new strategic plans and policies to bring the visions to reality, including setting clear aims and objectives, and comprehending the upcoming expectations for business growth, both in the short and long run.
- Banking Operations: Accountable for running a successful branch, delivering great business performance and leading and motivating a team that provides the best customer experience.
- Sales Management: Implementing a strategic sales plan expands the customer base and extends global reach.
- Customer Queries Management: Resolving Customer Queries and resolving complaints Marketing with the Sales & Operation.
- Relationship Building: Directing the staff in comprehending the customer base and determining opportunities to build and grow profitable relationships.
- Compliance: Periodically review the existing products and business process to identify gaps and ensure compliance.
- Targets Management: Handling & achieving team targets pertaining to cross sale of baking product and services.
- Team Management: Encouraging the team members towards better productivity & inculcating a spirit that fosters business excellence.
Branch Manager - HDFC Bank Ltd.
(2015-02 - 2022-11)
- Sourced saving account and current account, assets, loans and life insurance through a team. Implemented a strategic plan expands the customer base & extends global reach.
- Resolved Customer Queries and resolving complaints Marketing with the Sales & Operation Team.
- Handled& achieved team targets pertaining to cross sale of LI, Jewel Loans, Loan against FD's, mobilization of Fixed Deposits, & deepening of CA/SA balances.
- Steered a result-oriented team and responsible for managing the branch profitability ensuring high quality service and customer relationship management.
Assistant Manager - ICICI Bank Ltd. - Meerut
(2012-09 - 2014-06)
- Handled the operations and ensured compliance—direct smooth running of operations within compliance and as per bank policies & protocols.
- Implemented various initiatives for increasing customer penetration for sales.
- Championed efforts in seeking new clients, forging new relationships, and developing a valuable existing client base, focused on operational efficiency translating into cost savings and bottom-line improvements for the branch.
- Entrusted with the overall accountability of managing Clearing & Cash activities of the bank as a CSM, like authorization of NEFT, RTGS, CASH Boucher, Cheques, LAGO etc. Providing support to peers & junior staff and cross-selling bank products as well.
- Performed activities of deposits, loans, FDs, etc. and undertook the responsibility for branch profit maximization.
Associate Manager- Sales - Max New York Life Insurance - Etawah
(2010-06 - 2012-09)
- Developed short/long-term plans and implemented corporate strategies for effective market penetration of the products, thereby increasing market share and achieving preset sales and profit targets.
- Owned the end-to-end sales functions' operational metrics and delivered regular insights to the business; defined and provided techniques to improve the funnel performance for sales management.
- Demonstrating the banking products with the markets to build presence and broaden the reach to tap new customers & nurture relationships with the customers.
- Dexterously involved in the performance management process to enhance productivity and ensure quality-goal setting, assessment and feedback activities.
- Augmented the awareness of products by planning and implementing sales promotion plans & activities.
- Handled the core accountability of all processes and related escalations.
Relationship Manager - Religare Finvest Ltd. - Agra
(2007-10 - 2010-06)
Personal Finance Executive - Karvy Stock Broking Ltd. - Agra & Gwalior
(2006-06 - 2007-10)
Executive Trainee - SBI Mutual Fund AMC - Agra & Mathura
(2004-10 - 2006-06)
