Operations Manager at World Phone (2020-08 – Present)
Inventory & Service Operations
- Managing a central warehouse of technical hardware (Routers, Fiber, Kits). Implemented strict tracking that reduced asset shrinkage by 15%
- Conducting weekly audits of field kits and hub inventory to ensure zero audit discrepancy
- Leading a team of 20 field executives, assigning daily routes, and monitoring real-time productivity
- Overseeing safety protocols and maintenance of operational hubs across different cities
Senior Service Supervisor at Reliance Jio (2018-06 – 2020-07)
Asset Tracking & Field Support
- Managed the recovery and refurbishment of faulty hardware, ensuring timely replacement cycles
- Coordinating with the central warehouse for the timely dispatch of inventory based on demand
- Ensuring all service requests are closed within the defined SLA through efficient field force dispatch
Field Engineer at Hatway BroadBand (2015-03 – 2018-05)
Asset Tracking & Field Support
- Managed the deployment of advanced diagnostic tools across 20 client facilities, decreasing troubleshooting time by 50% and enhancing operational uptime
- Collaborated with R&D to integrate AI-driven solutions into field operations, improving fault detection accuracy by 35% and reducing service costs by 20%
- Streamlined service processes by implementing a cloud-based management system, cutting administrative overhead by 15% and improving resource allocation efficiency
- Executed over 100 on-site equipment installations and repairs, achieving a 95% customer satisfaction rate and contributing to a 10% increase in repeat business
- Assisted in the rollout of a new remote monitoring system, enhancing real-time data access and reducing emergency service calls by 20%
- Participated in a cross-departmental initiative to standardize maintenance procedures, leading to a 15% reduction in service delivery times
