Saurabh Singh

Results-driven Sales & IT Operations Manager with over 14 years of experience in sales, client relationship management, business development, IT consulting, and international operations. Experienced in managing enterprise clients, driving revenue growth, leading cross-functional teams, handling international IT operations, and delivering technology solutions. Strong background in account management, customer success, software consulting, and strategic sales with expertise in building long-term client relationships.

Manager – International Operations, IT & Sales at Solution Techies (2024-11 – Present)

• Manage international IT operations and client delivery.
• Lead business development and sales initiatives for software and IT services.
• Handle client acquisition, account management, and strategic partnerships.
• Coordinate with technical teams to deliver customized technology solutions.
• Drive revenue growth through consultative selling and relationship management.

Manager – Indian Operations, IT & Sales at Cedar Management Ltd. (2018-11 – 2024-11)

• Lead the IT department, managing software development teams and project delivery.
• Oversee digital marketing strategies and campaigns to enhance business growth and online presence.
• Collaborate with international stakeholders to design and implement enterprise software solutions.
• Played a key role in developing a Supply Chain Management (SCM) platform supporting Integrated Business Planning (IBP) processes.
• Worked closely with the London-based associate company to build features for IBP reviews, action tracking, and VoS management.
• Managed project planning, client communication, resource allocation, and successful software delivery.

Client Relationship Manager at IndusInd Bank (2014-01 – 2015-06)

• Managed portfolio of retail and corporate customers.
• Cross-sold banking products and increased account profitability.
• Built strong customer relationships and ensured high service standards.
• Achieved business growth through customer retention and referrals.

Senior Product Expert at Aviva India Life Insurance Company Ltd. (2012-03 – 2014-01)

• Managed HNI customers and advised them on suitable financial products.
• Generated new business through referrals and relationship management.
• Consistently achieved monthly sales targets while delivering after-sales support.

Technical Support Expert at IBM (2010-12 – 2011-11)

• Provided technical support to global customers.
• Resolved hardware, software, and application issues.
• Maintained high customer satisfaction through timely issue resolution.

PG Diploma in Management (IT)

B.Sc. in Computer Applications & Mathematics