Saurav

Detail-oriented and organized professional with experience across data handling, customer service, office operations, quality processes, online education, and freelance data-related work. Experienced in maintaining records, handling information accurately, coordinating tasks, communicating with customers/clients, and working independently in remote environments. Proficient in Microsoft Excel, SQL, Power BI, Python, Tableau, Microsoft Word and spreadsheet-based data management.

Strong attention to detail with the ability to prepare reports, verify information, identify discrepancies, maintain digital records, and complete tasks within deadlines. Seeking an Office Administrator & MIS Executive role where strong data management, reporting, communication, and administrative skills can contribute to efficient business operations.

Freelance Subject Matter Expert (SME) – Data Work at ConsultBae

• Worked independently on assigned data-related projects and tasks.
• Handled, reviewed, organized, and validated data according to project requirements.
• Performed data-related tasks with strong focus on accuracy, consistency, and completeness.
• Used spreadsheets and digital tools to manage and organize information.
• Reviewed data and identified inconsistencies or errors where required.
• Completed assigned tasks within specified timelines while working remotely.
• Followed project instructions and maintained quality standards throughout the work.

Online Tutor at Focus Edumatics Pvt. Ltd.

• Delivered online academic support to students through digital platforms.
• Managed student-related information and maintained accurate records.
• Used computer applications and online tools for daily work, documentation, and communication.
• Communicated professionally with students and supported them according to their requirements.
• Managed multiple tasks and schedules independently in a remote working environment.
• Maintained accuracy and consistency while handling academic and student-related information.
• Worked with international students, requiring professional English communication and time management.

Quality Engineer at Mega Rubber

• Maintained and reviewed quality-related records and documentation.
• Performed data checking and verification to ensure accuracy and compliance with requirements.
• Identified discrepancies and quality issues and supported corrective actions.
• Prepared and maintained reports related to quality and production activities.
• Coordinated with relevant teams to communicate issues and follow up on required actions.
• Maintained attention to detail while handling technical information and records.

Trainee Engineer at K R Pulp & Paper Ltd.

• Supported day-to-day operational and technical activities.
• Maintained relevant records, documentation, and operational information.
• Assisted with monitoring processes and reporting operational observations.
• Coordinated with team members to complete assigned tasks within timelines.
• Followed established procedures and maintained accuracy in technical and operational work.

Executive Officer at DHL

• Supported day-to-day operational and administrative activities.
• Handled customer and service-related information accurately.
• Maintained records and coordinated information related to operational activities.
• Communicated with customers and internal teams regarding service requirements.
• Assisted in tracking and following up on operational tasks.
• Worked in a deadline-driven environment while maintaining accuracy and professionalism.

Customer Care Executive – Chat Process at Vodafone

• Handled customer queries through chat-based communication.
• Provided accurate and professional responses to customer requests.
• Maintained customer-related information and followed defined processes.
• Identified customer issues and coordinated appropriate resolutions.
• Managed multiple customer interactions while maintaining response quality and accuracy.
• Followed communication and documentation standards.

Bachelor of Technology (B.Tech) in Mechanical Engineering – Manav Bharti University