Savita Shetty

Dedicated IT Service Management (ITSM) professional with extensive experience in Change, Configuration, and Release Management. Proven track record in steering governance frameworks, managing end-to-end project lifecycles, and driving continuous service improvement (CSI) across Telecom, Infrastructure, and Construction sectors. Expert in stakeholder engagement, vendor relations, and procurement lifecycle management.

Senior Change Management - Unipart Logistics - Mumbai

(2021-06)

• Change & Release Governance: Chaired TCA, CAB, and eCAB meetings, ensuring all changes underwent rigorous risk assessment and impact mitigation prior to authorization.
• Process Excellence: Spearheaded continuous process improvement initiatives and mentored cross-functional teams to ensure unified service delivery.
• Incident Management: Led "Failed Change" meetings and authored comprehensive reports; supported Major Incident Reviews (MIR) for P1/P2 incidents triggered by changes.
• Stakeholder Coaching: Provided expert consultation to stakeholders on Change Management protocols to drive adoption and prevent process circumvention.
• Tool & Data Management: Automated Configuration Management (CM) tools and maintained an accurate view of the customer estate to support operational integrity.

Change & Service Management - DXC Technology - Mumbai

(2014-06 - 2021-06)

• Change Operations: Managed the change tracker for Normal, Urgent, and Emergency changes; presented technical overviews in Daily Operations Review Meetings (DORM).
• Lifecycle Integration: Integrated change activities into overall project plans and applied structured methodologies to manage infrastructure and operations side changes.
• Release Management: Supervised basic release cycles, ensuring all applications were tested in lower environments with formal sign-offs before production deployment.
• Problem Management: Conducted trend analysis across all incident severities to facilitate proactive problem management.
• Procurement (Aug 2014 – Feb 2016): Managed the end-to-end PO process, controlled costs through resource optimization, and analyzed actual vs. estimated costs.

Sales & Customer Service - Around the World Shipping Co. - Kuwait

(2011-01 - 2014-04)

• Relationship Management: Developed and maintained relationships with existing and potential global markets through strategic networking and cold calling.
• Logistics Coordination: Managed supply chain activities, including import/export documentation, shipment tracking, and warehouse inventory management.

B.A. - Economics - Mumbai University (2004)