Saxena Samarth

Dynamic and results-driven professional with 7 years of proven experience in delivering innovative, user-centric solutions. Successfully led the end-to-end launch of a CRM system in India — from strategic planning through to full implementation — demonstrating strong leadership, technical insight, and project management capabilities. Responsible for supporting more than 700 service centers with CRM systems and other internal operational tools, ensuring smooth daily operations and user efficiency.

Responsible for interpreting and translating weekly internal meetings from Chinese to English, ensuring accurate and culturally appropriate communication across teams. Responsible for maintaining and updating the official website, including content management and implementation of new features.

CRM Manager - Vivo India Mobile Pvt Ltd

(2021)

• I have launched CRM system in India.
• Relationships and providing high-quality translations to facilitate effective communication.
• English and Chinese languages Translation.
• Collaborate cross-functionally to ensure effective communication with internal partners.
• Audit the Service center standardizations.
• Helping China Team while resolving the issues, raised by for Indian Engineers.

HR-Admin, Quality and training - Yomoyo India Pvt Ltd

(2020 - 2021)

• Versatile professional with a comprehensive skill set in HR Administration, Training and Quality team.
• Chinese Language Translation. Proven track record of effectively managing human resources,
• delivering training programs, and facilitating cross-cultural communication through Chinese.
• Provide training for newly hired support personnel.

Marketing Manager & Specialist - Baohong Electronics wire Pvt Ltd

(2019 - 2020)

• Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
• Monitor and maintain brand consistency across all marketing channels and materials.
• Assist my partners in delivering comprehensive solutions from start to finish.

Engineer - Flex Pvt Ltd

(2018 - 2019)

• I'm employed as an engineer on a Huawei project, where I also serve as a Chinese translator.
• Update the Bill of Materials (BOM) within the ERP system.
• Receive training from the Chinese team, acquire proficiency through practice, and subsequently impart knowledge to Indian engineers.

Master of Commernce - MJP ROHILKHAND UNIVERSITY (2013 - 2015)

Bachelor of Arts - Chinese language - CENTRAL UNIVERSITY OF JHARKHAND (2015 - 2018)