Sayali Ahire

IT Infrastructure professional with 5 years of experience in enterprise IT support, Windows administration, Linux administration, virtualization, networking, security, troubleshooting and cloud environments.

Experience includes Azure Virtual Machines, VMware ESXi, Hyper-V, Active Directory, Cisco and FortiGate. Completed AWS training covering AWS fundamentals, EC2, VPC, IAM, networking and cloud operations. Currently pursuing Cloud Computing and DevOps training with exposure to Git, Jenkins, Docker, Kubernetes and CI/CD concepts. Targeting AWS Cloud Engineer, AWS Cloud Support, Cloud Operations and Junior Cloud/DevOps roles.

IT Executive at Tejax Support Services (2025-04 – Present)

• Manage IT infrastructure and end-user support for a 71-user branch as sole on-site administrator.
• Manage Windows Server 2016 and macOS systems and support Windows Server administration across multiple locations.
• Perform security hardening, patch management and controlled change implementation.
• Configure and upgrade FortiGate firewalls; manage Cisco switching, DHCP and Layer 2/Layer 3 networking.
• Troubleshoot infrastructure issues; administer Active Directory and support deployment and asset workflows.

IT Service Desk Engineer at Allied Digital Services Ltd – FedEx (2024-07 – 2025-03)

• Delivered L1/L2 technical and access-control support across the MEISA region for Windows endpoints.
• Troubleshot VPN, Citrix, Outlook, login and authentication incidents through ServiceNow within SLA targets.
• Administered OKTA identity lifecycle including provisioning, de-provisioning and MFA enforcement.
• Created knowledge-base and runbook content and supported escalation of complex incidents.

Technical Support Engineer at Jampot Technologies Pvt. Ltd. (2023-04 – 2024-05)

• Managed VMware ESXi including snapshots, resource allocation, OS patching and server builds.
• Administered Azure Linux and Windows VMs including provisioning, configuration and deployment support.
• Administered MS SQL Server replication and secure server configurations in regulated banking environments.
• Supported Cisco Call Manager and enterprise voice infrastructure and performed server troubleshooting.

Desktop Support Engineer at Sprint Tech Solutions (2022-02 – 2022-12)

• Managed Microsoft Hyper-V environments including replication, failover and backup/recovery.
• Configured FortiGate firewalls and implemented infrastructure changes under change management.
• Administered Active Directory, secure software deployment and endpoint management.
• Supported backup, recovery and disaster-recovery operations.

Technical Support Engineer at Team Computers – LIC (2020-10 – 2022-02)

• Provided L1/L2 desktop, operating system, network and infrastructure support in an enterprise environment.
• Installed, configured and troubleshot Red Hat Linux and Windows; supported filesystems, users, permissions and SSH.
• Performed remote administration and documented root-cause analysis for recurring technical problems.
• Supported enterprise users and maintained IT service availability.

MBA in Information Technology – Amity University

B.A. in Economics – University of Mumbai (2016)

Cloud Computing & DevOps – Nettech India

CompTIA A+ / Network+ – NIIT